- Achieved daily targeted KPI's of 35 calls and working 35 accounts.- Secured balance of debt by administering account portfolio and communicating with tenants through outbound and inbound calls.- Decreased overall organisation arrears by coordinating with internal and external stakeholders.

- Spearhead campaign to acquire new commercial banking clients with 40% growth in new customers within the financial year. - Consulting with customers both virtually and in-person to educate and upsell existing customers on new products and services to better meet their personal and commercial banking needs.- Maintain records of customer interactions and conduct problem resolution in Microsoft D365.- Providing assistance with the Loan Interruption Scheme and Bounce Back Loan Scheme for corporate customers, amending loan products on banking support platform (Tenemos) in compliance with bank procedures and policies, to facilitate client banking needs.

- Prepare reports of findings, prepared illustrations of data graphically and translating complex findings into easily consumable reports for the C-Suite.- Researched and generated reports for legal, financial and publishing companies in order to improve their IT projects and end user services. - Gather data on competitors and analyse their prices, sales and method of marketing and distribution.- Analysing data on corporate customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.- Managed the full meeting booking cycle including sales pitches, calls, meeting briefs and emails.

- Project manager for the opening of the Montego Bay branch; inclusive of cost-benefit analysis and marketing studies. Since its inception, the Montego Bay location has added 50% of incremental sales.- Opened a new regional office and lead the hiring and training of the 15 member sales team and supervised their daily activities to generate revenue.- Formulate, direct and coordinate marketing activities and policies to promote products and services.- Met yearly sales targets of ~$150 million JMD (£1,000,000) drove additional margin by increased sales from new and existing customers.- Served as a general point of contact for all technical personnel to resolve issues quickly and increase collaboration.

- Created a sale and marketing campaign for the launch of Baughaus to target JSE blue-chip companies to purchase our products (mugs for their executive staff). This resulted in net new sales of 20%.- Represented the company at two major trade shows (Health Home and Garden 2012 & Expo Jamaica 2014) generating and closing sales leads.