Brad Driskell Email & Phone Number

Austin, Texas

Global Meeting Air Coordinator for Apple Inc. corporate travel department serviced by BCD Travel. Managing international and domestic air programs for Apple Inc. globally for our Austin, London and Singapore service centers. Ensuring agents are trained and online bookings tools are programmed properly to handle various destination and group sizes with multiple travel parameters. Program reporting including arrival and departure manifests, program spend and others. Proficient with Sabre and Apollo GDS system, iMac computer and StarCite meeting planning systems.

Omaha, Ne

The Group Travel Lead is the liaison between the client and Travel & Transport for group air programs. Primary responsibility is to manage all aspects of the group air component whether it is a stand alone program or part of a complete meeting package. Travel on-site with certain programs as requested by the client. Build meeting parameters in the online booking tool (Cliqbook/Concur or TravelQuote) for each client. Manage program mailboxes for travel related questions/air approvals for agents. Additional responsibilities included program specific training for group air agents, building program bar/star in the GDS (Apollo/Sabre), airline reservations, vendor negotiations, arrival/departure manifests, timeline management, monitoring flights w/updates to DMC airport arrival staff, audits/air-hotel cross checks, invoicing and pre/post trip reporting. Providing back-up service for meeting planners as workload permitted. Experience with CVENT, Microsoft Excel, Word and Outlook.

Certified Airline Reporting Specialist: April 2000 – November 2008Apple Computer (onsite location), Austin TXPrepared airline and rail ticketing sales reports for submission to the Airline Reporting Corporation for payment. Reconcile agency back office system with ARC. Lead agent responsible for quality control and ticketing for new agent bookings via Sabre and Turbo Sabre GDS. Researched and addressed customer complaints in person, via email and over the phone. Assist travelers with questions and bookings for the company online booking tool, Getthere. Liaison to domestic and international airlines for research and processing debit memos for payment or dispute as well as track and report to agent for process improvement awareness. Calculate full and partial refunds for domestic and international air and rail tickets. Involved with Groups/Meetings department, which include booking and ticketing bulk air and block space reservations. Processing arrival and departure manifests for airport meet and greet for all meeting arrivals and departures for VIP clients. Provided weekly, monthly and quarterly reporting to various accounts on spending based on company travel policy. Managed nonrefundable database of cancelled bookings for agents to use for ticket exchanges. Active role in customization of Turbo Sabre for Apple Computer along with training agents on Turbo Sabre, process improvement development for better utilization and BCD Travel standard operating procedures. Experience with Microsoft Excel, Word, Outlook and Publisher along with the iMac computer.Travel Consultant, Domestic/International: October 1999 – April 2000Arnold and Porter Law Firm (onsite location), Washington, DCDuties include answering phones and booking domestic and international air, car, hotel, rail and limo bookings for attorneys and VIP clients with Sabre GDS system. Experience with Microsoft products.