Program Manager / Systems Engineer
1995 - 1996Internet & New Media Technology Services, Troy, MI and Plano, TXProgram Manager – GM World Wide WebProvided program management for the initial development and ongoing support for General Motors corporate web site, www.gm.com, and all of the divisional web sites, www.chevrolet.com, www.buick.com, www.pontiac.com, www.oldsmobile.com, etc. Responsibilities included business and technical webmaster support for infrastructure, scripting, database, search and support components. Sole developer of an Internet application that allowed Saturn car owners to schedule service appointments with dealerships over the Internet.1994 - 1995Client/Server Technical Services, Troy, MINetwork Operations ManagerProvided leadership to a team of client/server technical professionals serving customers in eight Michigan locations. Services included general UNIX system administration and World Wide Web server configuration, deployment and administration. 1989 - 1994Client/Server Technical Services, Troy, MI and Plano, TXCustomer Assistance Center Engineering SupervisorSupervisor of two Customer Assistance Centers with technical analysts providing worldwide 24x7 support of Engineering Manufacturing Graphics Systems (CAD/CAM/CAE on PC, mainframe, UNIX workstations, and CRAY supercomputer platforms) and client/server LANs (MAC and PC networks). Independent consulting projects included business process re-engineering assessments, recommendations and implementation plans for General Electric (World Headquarters) and Enron Corporation (Houston, TX).1985 - 1989Technical Systems Development, Flint, MI, Plano, TX, and Southfield, MIEngineering Systems EngineerGathered requirements and designed, programmed and tested CAD/CAM applications using a structured systems life cycle approach. Test leader for a team that performed thorough system testing for production release sign-off. Developed and taught 2D and 3D engineering graphics courses to GM engineers.
