Brad Garrett

Brad Garrett Email and Phone Number

Consumer Insights Analyst - Wizehire @ Wizehire
royersford, pennsylvania, united states
Brad Garrett's Location
Greater Chicago Area, United States
Brad Garrett's Contact Details

Brad Garrett personal email

n/a
About Brad Garrett

Experienced Senior Editor with a demonstrated history of success in the digital marketing industry. Skilled in Search Engine Optimization (SEO), Online Advertising, Event Management, and Editing. Strong written and verbal communication skills integrate together to create a media and communication professional with a Bachelor's of Science focused in Marketing from Northern Illinois University.

Brad Garrett's Current Company Details
Wizehire

Wizehire

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Consumer Insights Analyst - Wizehire
royersford, pennsylvania, united states
Website:
wizehire.com
Employees:
35
Brad Garrett Work Experience Details
  • Wizehire
    Consumer Insights Analyst
    Wizehire Mar 2023 - Present
    Chicago, Illinois, United States
    • Focused on data analysis to identify client trends and causes of poor satisfaction communicating with Product stakeholders to introduce features and reduce client issues.• Assisted in strategic initiative development with optimized client communications to improve results.• Used survey sampling to hone in on product shortcomings, communications gaps, and systems and process failures.• Led the company-wide churn initiatives to help identify trends and prompt addressing of client feedback to various Product stakeholders.• Improved efforts to address bad churn by understanding causes and trends by industry for both self-service and contract clients.• Developed the framework to close the loop on client feedback, understanding unmet expectations and identifying potential deliverables to improve those experiences.
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  • Wizehire
    Content Specialist
    Wizehire Apr 2022 - Mar 2023
    Chicago, Illinois, United States
    • Identified content needs and fully published new messaging to assist the Customer Success Team and reduce team workloads.• Ensured the library of client-facing messaging remains up-to-date, relevant, and embodies the correct voice and tone of the organization.• Grew internal content library 24% while launching new verticals to grow our products and services to meet client needs.• Created a system of periodic reviews of existing content used by our Customer Success Team to ensure messaging stays up-to-date.• Reduced internal messaging redundancies by 37% due to streamlining and organizing content across knowledge management systems, customer support tools, and in-product message systems.• Created ad-hoc content for newsletters, landing pages, in-person events, press inquiries, paid and organic campaigns.
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  • Sonar Media, Llc
    Digital Media Consultant
    Sonar Media, Llc Nov 2018 - Present
    Orange County, California, United States
    • Plan, manage, and execute campaigns and promotions across social media to drive awareness,engagement, conversion, and advocacy for clients.• Analyze performance data to ensure campaign objectives have been met and scale campaigns to increase traffic and conversion.• Compile and administer weekly progress reports and hold bi-weekly conference call with client teams to discuss strategy and future ad plans.
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  • West Academic
    Account Manager
    West Academic Mar 2020 - Aug 2021
    Chicago, Illinois, United States
    • Build and maintain relationships with client accounts totaling between $1.3-$1.5 million in annual sales.• Manage the set-up process for new accounts and new law school partner on-boarding.• Develop and deliver training programs for law school faculty and other relevant individuals.• Analyze performance data for partner institutions, highlighting progress and identifying opportunities.• Provide technical support to account contacts when necessary and quickly coordinate with internal teams to resolve technology issues.• Collect and analyze partner feedback findings to coordinate with sales management on renewal processes and growth opportunities.
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  • Adaptibar
    Customer Experience Manager
    Adaptibar Apr 2019 - Mar 2020
    Chicago, Illinois, United States
    • Organize and analyze inquiries collected through web-based platforms to customer experience team.• Monitor and route incoming support calls to individual team members.• Address urgent and escalated customer issues or concerns and provide resolution.• Identify technology issues and quickly coordinate with internal teams to resolve them.• Administer and track results for consumer feedback surveys to ensure user satisfaction and improve workflows.• Develop use cases from Institutional Partners for updates to product offerings to improve overall value to customers.• Perform QA testing for SaaS on web-based and mobile applications to provide feedback to development team.• Create and update Customer Experience Handbook and related training documents.
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  • Endurance
    Senior Editor
    Endurance Dec 2012 - Dec 2018
    Northbrook, Il
    • Regularly create, edit, and distribute content through various digital channels.• Manage a team of in-house and freelance content writers to produce content for branded and non-branded lead generation sites.• Optimize written content using SEO metrics to increase organic search engine rank.• Identify and target specific keyword phrases using Google Analytics, Insights, and Adwords data.• Use BrightEdge and Google Analytics to track website traffic and improvement.• Maintain and update editorial calendar to ensure deadlines are fulfilled.• Work closely with the inter-office departments for content development.• Create HTML e-mail campaigns, write & distribute press releases, maintain social media accounts.• Created and implemented CRM system and Live Chat for Support Team.
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  • Etechnologies Inc
    Seo Specialist/Content Writer
    Etechnologies Inc Aug 2012 - Dec 2012
    Northbrook, Il
    • Managed 70+ sites with regular content updates and corresponding social media presence.• Increased lead growth by 22% in geographic territory through SEO metrics.• Used keyword research through SEM programs to identify high traffic and high converting terms.
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  • Chaser Tag Llc
    Marketing Associate/Social Media Coordinator
    Chaser Tag Llc Dec 2011 - Aug 2012
    Naperville, Il
    • Created and maintained e-mail marketing and paid search campaigns.• Increased social media presence on Facebook, Twitter, FourSquare, and Google Places.• Increased website traffic 24% through social advertising and live event promotions.
  • Hollywood Cinemas
    Marketing Assistant
    Hollywood Cinemas Nov 2011 - Aug 2012
    • Managed company’s Facebook, Twitter, and Instagram accounts, growing each by over 35%.• Created online and print advertisements for upcoming events and presentations.• Promoted and facilitated special events to reach attendance goals via e-mail, social, and live event marketing.

Brad Garrett Skills

Social Media Seo Marketing Google Analytics Facebook Sem Online Advertising Wordpress Email Marketing Web Content Management Creative Writing Advertising Social Media Marketing Online Marketing Copywriting Editing Web Content Event Management Search Engine Optimization Content Writing Html Creative Direction

Brad Garrett Education Details

Frequently Asked Questions about Brad Garrett

What company does Brad Garrett work for?

Brad Garrett works for Wizehire

What is Brad Garrett's role at the current company?

Brad Garrett's current role is Consumer Insights Analyst - Wizehire.

What is Brad Garrett's email address?

Brad Garrett's email address is br****@****onar.me

What is Brad Garrett's direct phone number?

Brad Garrett's direct phone number is +184779*****

What schools did Brad Garrett attend?

Brad Garrett attended Northern Illinois University.

What skills is Brad Garrett known for?

Brad Garrett has skills like Social Media, Seo, Marketing, Google Analytics, Facebook, Sem, Online Advertising, Wordpress, Email Marketing, Web Content Management, Creative Writing, Advertising.

Who are Brad Garrett's colleagues?

Brad Garrett's colleagues are Leighann Emo, Pmp, Diana Simmons, Scout Sanders, Vikram Vetal, Tyler Rives, Lily Godwin, Moses Hernandez.

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