Brad Goodwin Email & Phone Number

Concord, Nh

Jefferson, Nh

Brentwood, Nh

Skowhegan, Me

Henniker, Nh

Milan, Nh

Cohasset, Ma

● Install and maintain webserver● Create and maintain website● Coordinate with Race Director regarding requirements● Create standards & procedure for registration process● Write & maintain custom software to facilitate runner access to registration list● Direct volunteer registration staff● Install & administer temporary wifi Internet access for race staff

Manchester, Nh

● Oversaw all aspects of customer service, including Support/Sales/Billing/Abuse/Fraud● Assured that DynDNS customers received the highest level of support by recruiting and training support technicians● Responded to and resolved elevated support requests● Built a culture of excellence in customer support● Handled billing, sales, and support calls or e-mails on work hours and on-call as needed● Oversaw the development of documentation for support staff and customers● Worked with law enforcement agencies regarding customer use● Directed weekly department meetings● Established and documented all department policy and procedures● Performed bi-yearly performance reviews, determined raises● Managed department schedule● Handled 3rd level tickets 24/7 / reviewed 200+ tickets/day● Coordinated with other department heads regarding hardware upgrades and software development

Manchester, Nh

● Provided e-mail/telephone/remote technical support access in a 24 x 7 operation● Tracked and documented problems and solutions● Timely response of customer requests● Escalated problems when necessary

Ithaca, Ny

● Responded, Repaired and followed-through on computer hardware/software and network support calls● Imaged and deployed workstations and migrated users● Maintained good customer service relationships for Computing Services, within fast-paced, high-volume environment● Worked as a team member, with six other computing professionals to collaborate with other critical services within AA&D (such as Data Management, Gift Records, Communications)● Maintained equipment inventory records● Installed and Maintained division Anti-Virus services for 300+ on and off site clients● Wrote documentation and delivered training session for anti-virus installation and updates● Researched, recommended and implemented server hardware upgrades

Dryden, Ny

● Advised school superintendent on district-wide software/hardware purchases; acted as primary vendor contact● Assembled, configured, installed software for 150+ workstations● Provided on site and telephone technical assistance for all administrators, staff and teachers● Responsible for district-wide hardware and software troubleshooting● Maintained all software/hardware records and inventory● Provided preventative maintenance and online safety procedures● Installed and maintained 150+ computer network