Brad Gray Email & Phone Number

Plano, Texas

Assist core clientele in troubleshooting complex problems impacting the monitoring and management of their business-critical systems and services. Provide enhanced support for the CA Spectrum, Test Data Manager, and Agile Requirements Designer products. Provide technical assistance to the management team by taking ownership of escalated cases, and keeping management apprised as the case progresses, or as roadblocks are encountered. Collaborate with team-members to prioritize workload and coordinate efforts to decrease case backlog. Provide coaching and mentoring to less experienced team-members, and assist in progressing cases by assisting in troubleshooting, reviewing debug data, and performing case reviews.

Jacksonville, Florida

Technical Team Lead for FIS Network Operation Center. Assist various support teams and customer support advocates in developing and implementing monitoring requirments and solutions for FIS business critical systems and applications, as well as solutions for client offerings. Evaluate the performance monitoring of various business critical services. Evaluate tool overlap and make recommendations for improvements to increase the efficiency of the management systems, as well as recommendations where to cut operation costs and overhead.

Irving, Texas

Technical Team Lead for FHNC Network Operation Center. Assist management team develop monitoring requirments and solutions, as well as performance management best practices for business critical systems and applications. Provide bugetary requirements for maintenance and upgrades to the enterprise management systems. Ensure systems architecture and hardware will support future growth for additional clientele and service offerings.

Houston, Texas

On-site consultant at Hewlett-Packard, formerly Compaq Computer Corporation. Assist management with the redesign of Hewlett-Packard' global Nerwork Operations Center in the architecture and implementation of CA Spectrum.

Houston, Texas

Architect, implement, configure, and maintain the enterprise management systems and solutions used to monitor business critical network systems, servers, and applications. Assist department managers in identifying and documenting each teams monitoring requirments and best practices. Identify management software overlap, and submit recommendations to management to reduce operational costs by eliminating unused or overlapping software.

Houston, Texas

Network Operation Center Team Lead. Architect, implement, and configure the Network Management Software and solutions used to monitor 23 external customer's networks (approximately 2,000 nodes). Work closely with customers to assist in the root cause analysis of complex network outages, and ensure proper change management contol procedures are in place.

Austin, Texas

Maintain and troubleshoot long-haul transmission lines for customer WANs, including private networks and frame-relay networks. Oversee provisioning of circuits and network hardware, and work with service providers to ensure customer communication lines and premise equipment are installed properly and in a timely fashion, according to contract deadlines.

Lubbock, Texas

Design, implement, and support a 376-node microwave and satellite backbone network covering a four state territory. This includes the installation, cabling, and programming of network hardware and tower facitities. Assist management team in the location and procurement of facility leases for remote tower locations.

Associate Of Science - As, Electrical And Electronics Engineering

Electrical Engineering Technology, Civil Engineering