My primary function in this role is to advise on any technological challenges and that the school may have. Making suggestions and resolving various issues. Currently, the school is very traditional and I am busy bridging the gap between traditional and technological.By using Gradelink (school management software), I was able to deep dive into the system to see how it works and make suggestions on how to streamline certain processes that the school currently has. I schedule and provide training for all technical aspects for the school teachers and staff. Most recently I did emergency training on getting all of our staff and students online within 3 days due to the COVID-19 outbreak.Apart from handling, organising and scheduling training for staff, I would also advise and sit with each staff member as well as the school principal on the best possible solution to work remotely with their students. Keeping all my users and staff up to date is key in my position because when new technology becomes available, they need to know about it and taking a staggered approach to onboarding works very well and works out effectively for both students and staff alike.

I teach students from G5-G12 ICT and related skills. My general duties are to ensure that lessons are planned in advance and all work is graded and captured into the student management software called Gradelink.

I proctor for all our students who are part of an online education system. I motivate and mentor all my students and give them tips and tricks on how to learn remotely.

My work with Marisela, started as a general assistant. This grew into a full technical role. Managing the IT environment, building and maintaining her websites. The most successful aspect of this was SEO on her South African website. Which ranked for numerous terms for custom made dresses.

IT Manager & Support Engineer reporting to the Financial ManagerKawena was a part of the Masscash group of companies. They bought themselves out which resulted in a fracture in the IT network as well as no support staff. My responsibilities were to get the environment stable and steady and single-handedly support over 250 users and multiple remote offices and field workers. Managing the infrastructure and environment included a Mozambiquan head office and users. At the time there was no way in handling IT in an efficient method. • Setup a network-wide SNMP monitoring tool• Setup and maintain IT helpdesk• Create and develop IT processes and protocols • Create short term and mid-term roadmaps and plans for the IT environment aligned with the company objectives• Find creative, cost-effective ways to roll out user tools to cut overhead and decrease IT budget

Masscash is part of the biggest set of chain stores in South Africa with over 10 000 staff. One of my functions was to deal with senior staff including the CEO and deal with their personal IT-related issues. Apart from that I would train and provide mentorship to junior IT support staff. My primary functions were:• Support on-site and remote users and offices via the helpdesk, including the 1st point of contact to escalated 2nd and 3rd tier issues.• Server maintenance and backups.

I moved from my previous client to one of South Africa's most prominent pharmaceutical companies. Nycomed. I supported the head office and all ground staff. Primary point of contact for all IT related issues. Compared to my previous role, this environment was very relaxed and already well organised. All IT and support requests were handled by following the international standard set by Nycomed.

I was promoted to handling a dedicated on-site high profile client that required tenacity, dedication, efficiency and great organisation. The client was a high performing marketing company that had a large amount of staff churn. At any given point in time, the number of users would range from 80 to 500. With a churn of about 250 users/month. This company was responsible for rolling out and marketing South Africa's newest mobile network at the time called 8ta/Telkom Mobile.IT security and uptime was mission-critical and my job was to ensure that all service level agreements and turn around times were kept. Some of the tasks that I had to do was to support all users across the country as well as on site. Maintain and manage the IT network and servers and escalate any issues to my head office that needed attention. I would also need to pull reports and attend and provide weekly feedback of all IT resources, including but not limited to assets management and control, helpdesk ticket reports and turn around time. Provide feedback on short and longterm problems. Due to the high-speed nature of the client I learnt to become super-efficient and started automating support. Every new user needed a recycled Blackberry and laptop which needed to be formatted and reset. I was responsible for training my support staff and arranging large training sessions on a regular basis for the continuous amount of new users that the company would onboard.

My 1st role at LanDynamix was for 1st and 2nd tier technical support.Maintaining customer success and happiness via the helpdesk with a quick turn around time and within the agreed-upon service level agreements of our various clients. Support included the maintenance of customers IT environments and any user-created support requests.

I lead a team of technicians to move all users of the Netcare hospital group from a postfix mail non corporate environment to a Microsoft Exchange managed Active Directory environment. We needed to ensure a smooth transition and rollover with as little impact and downtime to the user. Furthermore, each computer needed to be added to the new Micorosft Active Directory enabled domain which required the tricky task of moving user profiles. To ensure a smooth user experience we recreated their profile and pre-filled in their cached email addresses in Microsoft Outlook. My function was to ensure that the team was there on time and that we were always on schedule. I ensured that best practices were followed according to the Netcare IT policy.

My 1st job in a technical support position. Accelerate IT taught me all the basics of IT support and within 3 months I was already working on servers. Accelerate IT-supported small & medium businesses from all different sectors. Most notably the financial sector. One of my proudest moments was being asked to look after an extremely difficult client that had strict requirements and required a high level of EQ and tenacity to deal with them. The company was extremely strict and secretive. With high levels of service required.During my time with Accelerate IT, I learnt many technical skills which are listed below but far from limited to:• Microsoft Servers with Active Directory, • DNS and DHCP• Microsoft Exchange Servers.• Successful backups using various backup software like Symantec backup exec.• Enterprise antivirus products such as Kaspersky & Eset• Google AppsMy other functions were to support end-users with laptop/desktop problems. We used a helpdesk to manage all our user tickets. I would need to be able to identify and any issues that needed escalation.

I was directly involved with the day to day operations and running of the New Kensignton 52 bed hospital and assisted the hospital manager with any requirements and not limited to:• All administrative tasks including building, formatting and creating processes and procedures for the hospital.• Scheduling, arranging and minuting of all meetings.• Liaison between all nursing departments and administration.

Life Healthcare Sandton Surgical CentreThis position entailed both the job requirements of my previous two positions at Life Healthcare. Which was dealing with patient admissions and discharges as well as recieving money. I doubled up as the stock controller for the surgical centre at the same time and had to ensure compliance in medication safety management, quality management systems, financial management, product management and asset management.Most of my time went to assisting the clinic manager with administrative and HR tasks and management. All IT related issues were handled by me and any building maintenance was managed by me.

Effective medication safety management• Report 100% of inventory incidents and develop and implement remedial actions as appropriate• Complete trend analysis with relevant actions quarterly with Pharmacy and Theatre unit manager• Report 100% of alerts and develop and implement remedial action and complete a trend analysis quarterlyEffective quality management systems• Participate in the implementation and compliance to LHC Quality management systems• Ensure compliance with SAPC, DOH, and LHC legal and professional standards• Achieve required customer service levels in theatreEffective financial management• Participate in achieving hospital budgeted financial measures relating to pharmacy and theatre stock managementEffective product management and DOMINO• Participate in the active management of cost of sales of pharmaceuticals in line with revenue, budget and set targets• Build effective working relationships with doctorsEffective asset management• Participate in achieving stock targets• Achieve optimal system utilization• Perform stock counts• Sell deadstock• Maintain preferred levels of stock• Order and unpack stock• Co-ordinate theatre month-end stock control

I was required to admit and discharge patients using the patient management system. I needed to be professional and friendly and work in a timeous manner. I needed to create and maintain goodwill with doctors and act as a liaison with nursing staff regarding bed bookings.• Admit patients in a professional, orderly manner• Collect deposits and surcharges• Checking admission forms to ensure that they are correct• Liaise with doctors regarding theatre lists and diagnosis• Liaise with nursing staff regarding bed bookings• Discharge patients in a professional, orderly manner• collect outstanding monies due by private patients • Ensure correct procedures are followed on the patient management system• Liaise with medical aids and insurance