Brad Kelly Email & Phone Number

Melbourne, Victoria, Australia

Melbourne, Victoria, Australia

Project rescue contracting role with Viva Energy for the delivery of HRIS implementation of Dayforce.Led, Implemented and co-ordinated:- Working with 9 teams to define, agree and implement ‘Agile’ ways of working- Coaching, guiding and supporting team members with their transition to working within the Agile framework (30+)- Breakdown, sizing and sequencing of work inline with the Minimum Viable Product - Supporting and cochin the teams through their agile ceremonies - Facilitating Scrum of Scrum ceremony- RAID management and co-ordination

Melbourne, Victoria, Australia

Contracting role with Bupa managing the delivery of Sitecore Headless CMS and Bupa’s Design System.Tasks and achievements include:o Planning and execution of delivery activities with 3x squadso Facilitating and leading team through Program Increment planningo Representing the team at Scrum of Scrum and other ceremonieso RAID management and co-ordinationo Implemented new teams ways of working to accelerate delivery and focus on quality

Melbourne, Victoria, Australia

Continuation of my role at Contino.Cognizant Servian acquired Contino and this was launched to the market in May 2023

Melbourne, Victoria, Australia

Lead Cloud and DevOps teams to deliver strategic cloud solutions for clients.- Team co-ordination and agile principles alignment- Stakeholder and Customer management- Financial responsibility for the team to ensure deliverables are within agreed time frames and Statement of Work outcomes- Project management from initation to closure- Active member of the Delivery community within Contino to identify opportunities and areas of improvement

Melbourne, Victoria, Australia

Working within the Cloud Team as part of the Post+ Program to deliver an ePos replacement for Australia Post retail outlets.Tasks and achievements include:o Supporting the team with Kanban principles ways of workingo Represent the team at PI Planning and Scrum of Scrum sessionso Working closely with other Delivery Leads to plan and sequence cross-team worko Assist with Risk and Issue raising and mitigation

Melbourne, Victoria, Australia

Working as part of the Web Liquor eCommerce team on strategic initiatives within the 3 Coles Liquor brands. Tasks and achievements include:o Set-up and embedding of Scrum & Kanban principles within Web Liquor teamso Coaching teams and leadership group in “Agile Ways of working”o Project recovery for a major project implementing a Payment Gateway service o Set-up and co-ordination of the Coles Liquor Digital Catalogue teamo Scrum Master co-ordination of 2 delivery teams o Facilitation of Scrum of Scrum and other supporting sessions for the Leadership team

Melbourne, Australia

Working as part of the White Label Financial Services team on strategic initiatives. Team is at the early stage of product definition so focus is on research & experimentation Tasks and achievements include:o Co-ordination of the discovery team using Scrum methodologyo Facilitation of team ceremonies o Coaching of the team in Scrum ways of working; watching, observing & identifying challengeso Working with other Iteration Managers to identify & manage cross-team dependencieso Identifying and managing Blockers & Impediments to the teams flowOther activities:o Working with the team to identify not just the What but the Why, How & by Wheno Planning and implementing team structures and how to best use Scrum & SAFe across the programo Being the team representative at Scrum of Scrum sessionso Working with the Product Owner to plan their work o Working with the Leadership group to plan and cost worko Co-ordinating RFP activitieso Being the team’s knowledge expert in Scum & SAFe ways or workingo Working with Project Managers to identify non-team work & mapping the dependencies

Melbourne, Australia

Tasks and achievements include:o Scrum set up and co-ordination of 3 teamso Facilitation of ceremonies o Agile coaching of teams

Melbourne, Australia

RTE For the Student First Program at the University, improving services to Students and streamlining Business processesTasks and achievements include:- Agile Release Train (ART) co-ordination- Facilitation of PI Planning for the train (6 projects and 60 people) - Coaching leaders, teams and other train members in lean-agile practices- Co-ordination of Feature & DevOps delivery within the train- Initiated and co-ordinated the change to cross-functional teams within the Train- Delivery of several large PI Objectives, including launching to foreign campuses

Melbourne, Australia

Responsible for on-site delivery of Projects for RXP Clients. Engaged on-site at Crown Resorts to deliver 4 strategic projectsTasks and achievements include:o Lean Agile Coachingo Portfolio Managemento Project Management o Scrum Master / Iteration Management for 4 teamso Facilitation of squad ceremonies, including lean Agile Quick Starto Steering Committee & Executive Management presentation

Melbourne, Australia

Engaged on-site in Clayton to review some ageing technologies used in the student lifecycle, with a view to re-platforming and de-commissioning.Tasks and achievements included:o Run & oversee the teams & the corresponding agile ceremonies; stand-up’s, showcases, backlog refinement, sprint planning, retro’s, etc.o Identify & set objectives within the Project Incremento Ensured deliverable s agreed with Monash were meto Interviewed SME”s and other stakeholders to identify pain point o Provided options & recommendations to improve the staff experience in-line with Monash’s expectations

Melbourne, Australia

A member of Cloud9’s Leadership team, responsibilities include:o Assisting with setting the strategic direction of Cloud9o Working collaboratively with other Principals & Partners to respond to new business and extension of business requestso Supporting our Consultant’s onsite

Melbourne, Australia

Engaged to assist with delivering documentation to request board approval for the build, test & implementation of a new app for blood donors in Australia. Tasks and achievements included:o Produced the following documents; o Costs and benefits o Project plan, including timeline for implementationo Change Management briefo Risks, issues, assumptions & dependencies register

Melbourne, Australia

Leading 2 teams responsible for the delivery of 2 key programs of work under the Home Loans Value Stream; namely a Broker Portal & Online Home Loan application.Tasks and achievements included:o Run & oversee teams & the corresponding agile ceremonies; stand-up’s, showcases, backlog refinement, sprint planning, retro’s, etc.o Ensure team goals are aligned to the Projects Increment plan o Facilitate PI Discovery & Planning sessions with the teams and Business Stakeholderso Work with Project and Portfolio to plan resource requirements are aligned to the PI Plano Work with the teams to create a robust collaborative work environment, encouraging collaboration supported by a living and breathing process that evolves over time

Melbourne, Australia

Responsible for the project management of the digital transformation for Jetstar's website.Tasks included:- Project & vendor management- Planning and delivery of roll-out of an upgraded sitecore 7 to 8 CMS to Jetstar's 21 cultures across, Asia and Australasia- Identification and management of project of risks & issues

Melbourne, Australia

Multi deliverable role aligning to Business and Technology transformation strategies to deliver a Service Management tool for managing RMIT's Programs & Courses. This also included building workflow to support new business processes.Tasks and achievements included:- Iteration management of an agile team of 10- Sprint rituals (planning, grooming, goal setting, showcases, retros)- Story writing and points estimation- Story wall creation and management- Identified and managed risks and issues associated with my teams

Rmit University

Replacement & migration to a new CMS; including redesign & optimisation of RMIT's broader web presence, information architecture, user experience and back-end technical design .Tasks and achievements included:- Iteration management of 2 agile teams- Sprint rituals (planning, grooming, goal setting, showcases, retros)- Story writing and points estimation- Story wall creation and management- Successfully managed and delivered CMS integration with 5 other RMIT applications- Developed and delivered a tool to assist with website re-directions (from the old to the new website)- Identified and managed risks and issues associated with my teams

Melbourne, Australia

Employed by Corrections Victoria to continue the development of a Case Management System that records treatment details for Serious Violent and Sexual Offenders that enables inter-departmental information sharing.Tasks and achievements included:- Iteration planning, management and daily stand-up facilitation following scrum principles- Requirements elicitation, including story writing, estimation and prioritisation - Assisting the Product Owner and providing second level support- Vendor and stakeholder management- People Management, Team leadership, including management of other Business Analysts, developers and testers- People interviewing - UAT co-ordination- Deployment planning and co-ordination- Secondment to the Project Managers role for 3 months- Writing of funding brief’s for approval by the Secretary

Melbourne, Australia

Employed as a Project Manager to deliver a medium size project to facilitate the sale of new direct marketing insurance products both online and via call centre channels. This role came about following my Senior Business Analyst role below for the period 29 October – 8 February. Tasks and achievements included:- End to end project management and delivery of 2 initial direct marketing insurance products from inception to delivery- Identification of tasks, estimation of timelines and expenses for the appointment and development of an online call centre tool to facilitate the sale of the new insurance products- Management of resources and external vendors to ensure deliverables are met within agreed timeframes and budget- Stakeholder and board reporting- Identification and management of risks, issues, dependencies and constraints

Melbourne, Australia

Employed as a Project Manager to deliver a small project to facilitate the sale of a Self-Managed Super Fund (SMSF) Insurance product via strategic partnersTasks and achievements included:- End to end project management and delivery of 9 insurance funds to 5 external strategic partners- Project and board status reporting- Creation of a financial matrix to manage costs and provide projections for future spend broken down by resources and technologies- Management of a team of resources including internal developers, testers and business analysts- Responsible for ensuring external developers deliverables were clear concise and delivered within agreed timeframes and costs- Ensuring project is tracking to agreed deliverables and costs

Melbourne, Australia

Employed as a Senior Business Analyst to facilitate the sourcing and appointment of a third party provider of a Policy Administration System to support AIA’s Direct Marketing Business.Tasks and achievements included:- Creation of a Request for Proposal (RFP) document- Analysis of RFP responses and co-ordination of approval activities- Creation of RFP scoring matrix- Creation of a BRS document for submission to the successful vendor - Requirements gathering via workshop and individual interviews- Definition of business processes- Identification of SLA’s

181 William Street, Melbourne

Employed as an Agile Senior Business Analyst to work with the Business and a third party provider to develop a workflow application to support the new CGU Customer Service Centre. An understanding of CGU’s Service Delivery Platform and framework was imperative to this roleTasks and achievements included:- Facilitating requirements workshops - Elicitation, creation and elaboration of Business and Technology User Stories cognisant of the constraints within CGU’s IT framework - Assisting with the co-ordination and planning of Release and Iteration tasks- Managing business expectations vs technology delivery- Reviewing current Business Process and identifying where change required- Supporting change management activities- Showcasing iteration deliverables- Creation of training materials and facilitation of training sessions- Providing on-site support during UAT- Providing mentoring and guidance to other BA’s-Assisting in the creation of roll-out and deployment activity documents- Creation and Management of the support model and framework post Go Live

Melbourne, Australia

Employed as an Agile Business Analyst to work with Technology and the Business to create an eCommerce Solution for Professional Risks Insurance Tasks and achievements included:- Elicitation, creation and elaboration of Business and Technology User Stories - Facilitating requirements workshops- Detailing Acceptance criteria following Test Driven Development methodology- Creation of traceability matrix for each Technology stack- Co-ordination and planning of Release and Iteration tasks- Managing business expectations vs technology delivery- Reviewing current Business Process and identifying where change required- Supporting change management activities- Showcasing iteration deliverables

Melbourne, Australia

Employed as a Senior Business Analyst to work as part of the Dialler & Treatment Strategies team to implement recommendations to improve NAB’s Collections businessTasks and achievements included:- Successfully defined, managed and delivered enhanced end-to-end workflow for NAB’s collections business, including early, middle, late and care stages, rolled out to in excess of 300 staff- Analysed collections strategy metrics to refine and introduce enhanced collections treatment strategies supported by multiple collection management applications- Worked closely with key stakeholders to ensure the end product was delivered on time and to their satisfaction, this included resource scheduling and co-ordination- Managed risks and issues to ensure satisfactory mitigants and / or resolutions were in place- Produced project documentation including:o Project plans including Gantt chartso Stakeholder and Program presentations o Requirements, Test Plans and associated Comms materials- Managed and mentored Business, Technology and Training resources

Melbourne, Australia

Employed by NAB as part of a pool of Business Analysts to assist with Business As Usual and upcoming NAB NextGen project transformation tasks. As part of my work I was involved in resource planning, projections and documenting project submissions and presenting these to the Senior Leadership Team. Unfortunately, D&FO’s funding was placed on hold during my contract term, and therefore my contract ceased on 13 November 2009.

Melbourne, Australia

Phoenix Consulting was engaged by TRUenergy to perform a review of their customer engagement processes in order to determine current performance and to ensure a high and consistent grade of service was delivered across all contact areas. My role as a Business Analyst was to: - Review the existing “As Is” Process and standardise the format- Interview management and end users to validate the processes, identify gaps and develop “To Be” processes- Develop an Issues Register to track and record items discovered during the analysis sessions- Develop a project governance structure with supporting documentation; this documentation included:o A process matrix following “RACI” (Responsible, Accountable, Consulted and Informed) methodologyo Creating templates and instructions for documenting and updating processes- Development and presentation of findings and recommendations to key management

Melbourne Area, Australia

SBCIT specialises in providing web based software solutions to many of Australia’s blue chip companies and State and Commonwealth Governments. SBCIT’s product suite includes OH&S, Workers Compensation, Case and Risk Management software to list a few.My role focused on managing 3 of SBCIT’s Melbourne clients, and one inter-state, including National Australia Bank, Connex Melbourne, Philip Morris and the Tasmanian Mental Health Tribunal. As part of the role I was responsible for:- Enhancing clients existing applications through the complete software development lifecycle, this included resource management and ensuring projects were completed on time and within budget. I was also the Project Manager responsible for a large and successful upgrade to Connex Melbourne’s Incident Management system and subsequently worked on several small and medium upgrades across my portfolio- Client Management, including managing expectations, identifying project requirements, and managing the relationship between software developers and key stakeholders - Producing weekly status reports and monthly statements of work- Analysing and documenting requirements, including changes request and producing time and cost values- Leading analysis sessions and producing functional and technical specifications and performing GAP analysis- Documenting training materials, including user guides and facilitating training sessions- Completing Responses for Tenders (RFT’s) and attending presentations - Leading, mentoring and performance management of Business Analysts and developers as and when required- Resource Management

Dublin, Ireland

Contract role examining processes and through this examination completing process maps in preparation for and support of an enterprise wide Document Management Solution. In addition to this I was also involved at a technical level developing the Document Management Solution for the Axis group worldwide responsible for:- Enhancing SOX documentation by translating narratives into process maps- Interview end-users to understand their processes and procedures- Identify all document origination points (electronic and hardcopy)- Review developed process maps with end-users and management to verify accuracy- Assist in developing proposed workflows utilising new document management tools- Identify performance deficiencies and produce findings document detailing suggested enhancements- Write end user procedures related to system changes, enhancements or new functionality.- Develop test plans and scripts on software enhancements- Develop and facilitate training on software enhancements- Provide first and second level support to end users- Travel to other AXIS global offices as required

Dublin, Ireland

On-site contractor to Ulster Bank and First Active looking at existing business practices and providing improvements, specialising in:- Defining ‘As Is’ processes- Developing ‘To Be’ processes incorporating best business practice, regulatory requirements and systems functionality- Developing and facilitating requirements gathering and training through workshops.

Maidenhead, Berkshire, United Kingdom

Lumley Limited is an expanding UK based insurance broker who provide risk management solutions to the lettings industry. I was responsible for completing market research and reporting back my recommendations as to new products and services that would benefit the company. I was also tasked with analysing competitor’s products and services and identifying gaps in the existing Lumley product range that would need to be filled. I worked closely with the Marketing Manager delivering marketing campaigns and communicating these to the sales force and customer base; examples include:- Working with insurance providers to deliver new or enhanced products and services, including integrated information systems and web platforms for rollout to call centre staff, customers and business clients- Development of marketing and compliance materials and communications to staff and customers and ensuring that they understood and complied with the industry regulations. To expand further on this, the UK insurance industry became regulated by the Financial Services Association (FSA) in January 2005 and I was one of the key employees tasked with ensuring our clients understood and complied with the regulations- Identify, analyse and define business requirements and provide recommendations based on findings- Provide knowledge, advice and feedback for re-branding to passive marketing materials and web-based services both internal and external.

Wellington & Wairarapa, New Zealand

The fastest growing life insurer in New Zealand; Westpac Life has a full complement of life, loan and general insurance products. Together with being a fund manager itself it also has strategic alliances with some of Australasia’s largest fund managers. I was responsible for the creation and development of new insurance products from the initial scope through to delivery. Provided business and systems requirements and improvements for internal and external systems from feedback received through staff focus groups (these groups had representation from claims and underwriting managers as well as the end users). As these systems changed I worked closely with developers to create detailed test plans and also defined requirements for training material.I was also the key contact of the Insurance Product Management Team for all customer facing staff and would regularly visit branches and complete one-to-one or team training as required. Regular contact with claims and underwriting managers to assist with their decision making as well as gathering their requirements for new products or enhancements to existing products based on claims / underwriting experience.

Wellington & Wairarapa, New Zealand

Until recently the largest bank in Australasia, at the time one in three New Zealanders had a relationship with Westpac in New Zealand.This was a customer facing role providing mortgage, loan and investment advice. I was also the key contact in the branch for a mortgage broker relationship with borrowing in excess of NZD$1 million per month. I also relieved as the Branch Manager during their absence.

Wellington & Wairarapa, New Zealand

In early 1997 Westpac announced that they had successfully purchased Trust Bank New Zealand and a project team was set up to manage the integration process within the branch network. The role required me to travel throughout New Zealand with other Project Analyst’s preparing staff and their branches for the merger. This involved training staff in new products and processes and closing branches and integrating staff into new premises. Support for the Branch Manager was also given for those staff that were to be made redundant.

Leading Safe, Scaled Agile

Certifed Scaled Agile Framework (Safe) Agilist

Professional Scrum Master

Professional Scrum Master (Psm I)

Education record

Education record