Manage and deliver all software related FinTech projects for Consumers and Merchants- providing loan solutions and collecting payments via ACH Debit and Credit facilities.

 Manage multiple custom software development projects in an Agile environment while handling third parties and vendors Manage SaaS implementation projects Manage custom CRM and LMS builds Manage custom mobile app builds Examine existing business practices and act as required to streamline or eliminate processes as needed Maintain relationships with multiple clients with multiple touchpoints per week to insure project completion as well as scope change/creep Manage expectations of clients to insure road blocks are effectively managed and removed Developed project scopes and individual objectives for development team Manage 6 developers averaging 2 projects per developer Managed an Office 365 migration for a specific client Instill process to enable smoother communication both internally and externally Manage hours spent on each project to effect a healthy bottom line for the company tracking developer hours in conjunction with project costs  Create and manage roadmaps and individual sprint documents (SOW) for the team Manage Jira boards for all existing projects and gathering documentation and create confluence boards for source of truth

 Managed multiple small to large-sized hardware and software development projects to successful implementation. Conducted project kick-off meetings, defined project objectives and scope, tracked risks, assumptions, and managed detailed project schedules using Microsoft Project. Developed and maintained productive working relationships with project owners, business functions, IT developers, vendors, and other project stakeholders. Conducted regular meetings, facilitated communications, ensured coordination, and cooperation among team members. Planned and facilitated project review meetings to expedite requirements and resolution of project issues. Guided the team on resource requirements, methodologies, tasks, dependencies, deliverables, risks, and other issues through the life of the project. Established customer expectations of project scope, deliverables, procedures for project communications and dissemination of information for team members. Learn and understand all aspects of EUH software for installation and set up after operating system upgrade/application upgrade. Consistently set new standards for completion times without retouches to employee equipment and maintain ticket status within ticketing system. Travel throughout Georgia to maintain relationship with management at all remote locations.

Online payment services Chapter 13 environment Coordinate all sales efforts Project Manage the platform build of a public facing application from inception to implementation Managed process of integration with software case management providers Chapter 13 SME for online interaction between trustees and debtors E commerce expert interacting with card processing, checking and ACH platforms for 15 years Construct and maintain LAN for the business as well as internet Maintain all computers and troubleshoot problems  Implemented Agile/Scrum methodologies to build three separate software platforms in the online payment arena Vast experience with mobile POS solutions Vast experience with bank card, checking and ACH functionality Responsible for PCI/DSS for the business

 Interact with CSM Bakery employees, approximately 10,000, in preparation for hardware replacement. Main point of contact for team at each location. Developed and maintained productive working relationships with project owners, business functions, IT developers, vendors, and other project stakeholders. Planned and facilitated project review meetings to expedite requirements and resolution of project issues. Established customer expectations of project scope, deliverables, procedures for project communications and dissemination of information for team members. Learn and understand all aspects of CSM software for installation and set up after operating system upgrade Consistently set new standards for completion times without retouches to employee equipment  Travel throughout North America with Technician kit and set up for each location  Management of travel team and travel arrangements for team Work with C-level and below to address any IT issues at hand and devise a plan to address and overcome the issues Active Directory and server maintenance- exchange maintenance

  Interact with BCD employees in preparation for hardware replacement  Developed and maintained productive working relationships with project owners, business functions, IT developers, vendors, and other project stakeholders. Established customer expectations of project scope, deliverables, procedures for project communications and dissemination of information for team members. Learn and understand all aspects of BCD software for installation and set up after operating system upgrade Consistently set new standards for completion times without retouches to employee equipment  Manage second shift and back up each technician with their upgrades Scheduling of team throughout project Manage shipping of all necessary equipment to perform upgrades

 Interact with Banking centers for replacement of hardware Effectively run job sites and maintain proper paperwork Utilize experience in maintaining a smooth running transition from old hardware to new including setting up a new server and workstations while migrating server software images Consistently set new standards for completion times without revisits to banking center