Brad Murphey Email & Phone Number

Weatherford, Texas

Fort Worth, Texas

Odessa, Texas

Receives customer vehicles, discusses problems and service needs, schedules work with Service Manager to assign jobs to service technicians and communicates job status to customer.Assists Service Department Manager in maintaining a smooth running efficient service department with a high degree of customer satisfaction.• Sells P&A and other services by pointing out service specials or additional work needed.• Provides superior customer service to both internal and external customers.Lists customer concerns, and clearly describes them on the repair order.• Estimates costs and completion times at point of sale. Clearly communicates them to customers.• Reviews work-in-progress to ensure quality and timeliness.• Occasionally assists technicians when there is a question regarding work to be performed.• Determines correct part numbers on repair orders and assist the parts department with picking and posting of parts used before job starts.• Performs cashier functions, as needed, provides thorough explanation of repairs to customers.• Makes estimates for Internal Repair Orders.• Opens & closes all customer paid, warranty, and internal repair orders.• Follows procedures for quick & efficient handling of warranty items, including tagging and proper storage of these items.• Familiar and efficient with all phases of the computer system required for service & parts management.• Greet customers immediately, in a courteous and friendly manner.• Handles telephone transactions quickly, and courteously.• Notifies customers ASAP of any changes, delays, or additional work needed. Avoids setting high customer expectation levels in situations where expectations are not likely to be met.• Sells P&A and additional services by pointing out service specials or additional work needed.

Fort Worth, Texas

Assist in the coordination in the security and safety at TCU events.

Bailiff, Lake Patrol

Police patrol in town of 1200 residents. This was a COPS grant position that expired in 2001.

Confinement, Criminal Warrants, Bailiff

Mississippi Law Enforcement Officer Certification

Texas Peace Officer License, Police Academy

Criminal Justice