Brad Muse Email & Phone Number

South Carolina, United States

Lexington, Kentucky, United States

Brighton, Michigan, United States

Brighton, MI

• Assist Facilities Manager with maintenance, repair and project management needs of regional retailers, banks, restaurants, grocery store chains and convenience stores to keep their stores in top maintenance form.
• Maintain a schedule and ensure that all projects are delivered on-time, within scope and within budget
• Correspond with customers on regular basis to provide status updates on projects addressing any concerns and clarifying specific requirements of each project
• Document project performance using spreadsheets and diagrams to efficiently keep track of all on-going tasks.

Interface with customers to identify purchasing needs and direct them to appropriate department; recommend additional products or cost-effective alternatives to enhance service and satisfactionFacilitate inventory and stock management; conduct routine cycle counts and inventory audits, to assist management and store replenish inventories while minimizing.

Maintained high standards of customer service during high-volume, fast paced operationsEffectively resolved service complaints to ensure customer satisfactionAssisted new employees during training period to ensure a high level of performance by all team members

Accompanied licensed technicians on various heating, cooling, plumbing, electrical, and geothermal service callsConferred with technicians and customers to solve problems identified during service calls while achieving optimal work quality and customer service

Worked in a fast-paced, team oriented restaurant while providing efficient and timely service throughout dining experienceImproved quality of customers' experience by providing a clean, comfortable environment