Brad Potter Email & Phone Number

Wilmington, North Carolina, United States

United States

Wilmington, North Carolina Area

Buffalo/Niagara, New York Area

• Manage day to day operations of a 160-bed skilled nursing facility with strong leadership and effective teamwork. Lead planning / improvement process to develop goals for quality care, employee retention and financial.
• Reduced pressure ulcers in the facility to 2Xs lower than the state and national average.
• Developed a Falls Program that has resulted in a 50% reduction in falls.
• Maintained a safe, clean, comfortable and appealing environment for the residents, visitors and staff.
• Operated the facility within parameters of the approved budget to achieve census, revenues and proper expense control.
• Implemented a QAPI program at the facility that resulted in a 60% decrease in deficiencies during the 2018 DOH Annual Survey.

Rochester, New York Area; Syracuse, New York Area

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.

Rochester, New York Area

• Contribute to the achievement of strategic and business plan by assisting in the development of annual budget and ensuring operations remain within budgetary guidelines. Oversee store inventory to maximize turns.
• Optimized use of in-store technology to ensure maximum return of investment on technology and life span.
• Met and exceeded sales goals through first-class customer service, team management, and ongoing monitoring of activities.

Bs History / Economics, History / Economics

Activities and Societies: SoccerMy focus area was History with a minor in Economics and Criminal Justice.

Master Of Business Administration - Mba, Organizational Management

Master Of Business Administration - Mba

Master Of Business Administration - Mba