Brad Potter Email & Phone Number

Wilmington, North Carolina, United States

United States

Wilmington, North Carolina Area

Buffalo/Niagara, New York Area

Manage day to day operations of a 160-bed skilled nursing facility with strong leadership and effective teamwork. Lead planning / improvement process to develop goals for quality care, employee retention and financial performance. Provide guidance as needed to maintain compliance with all NYS DOH regulations and all CMS regulations.Key Accomplishments:• Reduced pressure ulcers in the facility to 2Xs lower than the state and national average.• Developed a Falls Program that has resulted in a 50% reduction in falls.• Maintained a safe, clean, comfortable and appealing environment for the residents, visitors and staff. • Operated the facility within parameters of the approved budget to achieve census, revenues and proper expense control.• Implemented a QAPI program at the facility that resulted in a 60% decrease in deficiencies during the 2018 DOH Annual Survey.• Coordinated with corporate hospital liaisons to improve the facility occupancy rate from an average of 75% occupancy rate to an average of 94% occupancy rate.

Rochester, New York Area; Syracuse, New York Area

•Attracts potential customers by answering product and service questions; suggesting information about other products and services.•Opens customer accounts by recording account information.•Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Rochester, New York Area

Contribute to the achievement of strategic and business plan by assisting in the development of annual budget and ensuring operations remain within budgetary guidelines. Oversee store inventory to maximize turns maintaining stock for customer needs. Responsible for hiring and managing staff including performance review, development, disciplinary actions, payroll and scheduling.Key Accomplishments:• Optimized use of in-store technology to ensure maximum return of investment on technology and life span.• Met and exceeded sales goals through first-class customer service, team management, and ongoing monitoring of activities.

Bs History / Economics, History / Economics

Activities and Societies: SoccerMy focus area was History with a minor in Economics and Criminal Justice.

Master Of Business Administration - Mba, Organizational Management

Master Of Business Administration - Mba

Master Of Business Administration - Mba