Brad Smith Email & Phone Number

Staunton, Virginia, United States

Austin, Texas Area

*Software implementation project manager.*Perform all aspects of data conversion from legacy to new software platform.*Coordinate networking equipment needed for new system installation.*Perform Customer and Product Support pre and post software Go LIVE.*Quality assurance testing of new development and existing software bugs.*Work with sales department helping to close new system sales.*Create custom report queries for Customers specific needs.*Troubleshoot and solve hardware, software and networking issues.*Work with internal Customer Support Team helping resolve high priority issues.*Ecommerce application and system integration.*Lead Customer Team Managers helping develop project plans and timelines.*Create and maintain training documentation related to implementation.*Train clients entire organization regarding all aspects of software & hardware.*Perform small to large formal training classes via onsite and offsite methods.*Work with internal programmers implementing multi-warehouse data replication.*Setup and test AC Delco web integration software add-on for LC3 Catalog.*Prepare and present reports for Leadership, Peers and Customer.*Suggest and coordinate business process improvement internally & externally.

Rocky Mount, North Carolina Area

*Senior System Implementation Specialist.*Perform all aspects of customer data conversion.*Responsible for setting up and configuring new IBM Series 7 Servers.*Plan and install networking equipment needed for new system.*Work with Customer and Product Support post GO LIVE.*Help with quality assurance testing new product development.*Assist Sales Department with new system sales process.*Create Customer report queries for Customers specific needs.*Certified ADTRAN Technical Support Professional Internetworking.*Certified ADTRAN Technical Support Associate Internetworking.*Certified ADTRAN Sales Professional Internetworking.

Austin, Texas Area

*Senior Implementation Specialist for new system installation.*Train clients entire organization regarding all aspects of software.*Proactively suggest and coordinate hardware and software solutions.*Troubleshoot and solve hardware, software and networking issues.*Suggest and coordinate business process improvement with team managers.*Provide expertise & leadership for Customer Relationship Management. (CRM)*Perform small to large formal training classes via onsite and offsite methods.*Create and maintain training documentation related to implementation.*Work with internal product development team designing critical path solutions.*Design, build and test advanced quality assurance procedures.*Stay current on technical specifications and hardware requirements of software.*Troubleshoot Microsoft operating systems and 3rd party software applications.*Computer telephony application integration. (CTI)*Ecommerce application and system integration.*Lead client team managers for developing project plans and timelines.*Work with manufacturer’s technical support groups to resolve issues.*Root cause analysis recommending procedure and controls for issue prevention.*Manage knowledge transfer from team managers and staff ensuring success.

Greater Salt Lake City Area

*Senior Implementer customers go live on new computer system and software.*Managed and solved all technical issues related to hardware/software used.*Recommended and documented all hardware/software used by clients.*Train business partners IT staff and employees on hardware/software used.*Managed Point Of Sale Jobber system software development and support.*Developed and implemented solutions to software problems with programmers.*Coordinated data conversion from legacy computer system to MySQL database.*Solved complex problems related to data conversion.*Managed development of Internal and External help desk system.*Developed proactive solutions for finding & solving problems before escalation.

Greater Salt Lake City Area

*Managed high profile software development for the Internet using CGI, PERL, JAVA, MySQL, HTML/XML and Visual Basic on a Windows & Linux Platform.*Managed software defect resolution related to new software being developed.*Managed Customer and Product Support.*Created software development documents for new projects.*Solved complex problems related to web e-commerce.*Trained business partners IT staff and in-house help desk on new products.*Designed and develop 60 plus client web-sites used for b2b&b2c E-commerce.

Greater Salt Lake City Area

*Managed the implementation of remote agencies to home office.*Solved end user problems within company relating to LAN and WAN.*Managed technical team project of converting computer system from IBM mainframe to client/server network.*Resolved issues associated with changing 160 16-bit applications from DOS 622/Win3.1 operating system to function in a 32-bit Windows NT environment.*Implemented VPN connectivity for out of state clients to home office network.*Lead help desk support for 300 end users.*Lead Technical Support Team for 300 IBM compatible PCs.*Maintained, upgraded, recovered, and replaced 300 IBM compatible PCs.*Setup and maintained BLOOMBERG financial system.*Designed and implemented lab test results system used by underwriters and new business department.*Created communications procedure using ProComm aspect scripting for EFT (Electronic Funds Transfer) used by Finance Department.*Maintained IBM mainframe and Novell network.*Performed system and data backup for mainframe and Novell network.*Managed full time computer operators.*Created and maintained policy and procedure manual.*Hired and trained new employees.*Maintained, upgraded, recovered, and replaced IBM compatible PCs.

Education record

Associate'S Degree, Network Engineer

Web Services, HTML, XML, VXML, Java, PERL, CGI-Bin, MySQL, Project Management, Virtual Private Networks, T1, Cable, DSL, TCP/IP, Linux Red.