The Australian Information Industry Association (AIIA) is Australia’s peak representative body and advocacy group for those in the digital ecosystem. The AIIA represents the depth and breadth of Australia’s innovation technology companies.A volunteer (elected) advisory role supporting AIIA in Queensland for Events, Sponsorships, Policy and Skills in Queensland.As a seasoned professional, I excel in orchestrating Business Process Outsourcing (BPO) and Information Technology… Show more The Australian Information Industry Association (AIIA) is Australia’s peak representative body and advocacy group for those in the digital ecosystem. The AIIA represents the depth and breadth of Australia’s innovation technology companies.A volunteer (elected) advisory role supporting AIIA in Queensland for Events, Sponsorships, Policy and Skills in Queensland.As a seasoned professional, I excel in orchestrating Business Process Outsourcing (BPO) and Information Technology Outsourcing (ITO) strategies to empower organisations. With a proven track record. My expertise extends to optimising service centre, help desks, fostering innovation through strategic BPO and ITO partnerships. By effectively managing outsourcing endeavours, I enable companies to focus on core competencies while accessing specialised resources and advanced technology. My capability in BPO and ITO is instrumental in driving organisational growth, competitiveness, and sustained success in today's dynamic business landscape. Show less

Responsible for the go to market strategy for Government via an 8-pillar plan of People, Customer, Sales, Panels, Partnerships, Delivery, Product/Solutions and Thought Leadership. Furthermore, being accountable in orchestrating delivery of the pursuit, design and contracting/delivery of the largest Customer Contact Management Solution transformation in Australia.