Brad Thompson Email & Phone Number

Oklahoma City, Oklahoma, United States

Implement business strategies set forth by senior management and participate in improving thebusiness by administering and evaluating short and long-term objectives for exchange inventory aswell as offering potential alternatives to existing methods.Communicate with customers and company employees to resolve customer problems and expedite.customer deliveries when necessary.Monthly and annual budgeting and forecasting.Pro-actively establish effective, courteous, and professional relationships in all levels of theorganization.Maintain exchange inventory, portal, parts inventory control system, parts pricing, store records.Monitor and balance financial accounts relative to exchange inventory.Explore alternative part sourcing methods and develop creative strategies.Prepare and report exchange part sales, inventories and inventory performance.Analyze machine population and market opportunity to identify opportunities to obtain marketshare and increase profitability.

Olathe, Kansas

Conduct in-depth market, industry and competitive research and analysis in both domestic and international market to identify market trends and opportunities.Determine customer/market needs and wants through research, discussions with customers and/or suppliers, and review of various parts usage reports.Assess market competition by comparing the company's product offering to offerings of competitors, monitoring competitor's new product offerings and sell prices, and keeping current on all products available or forthcoming to the market within your segment(s).Determine the necessity of a training schedule for Sales and/or Marketing on new product offeringRegulate the necessity for Sales and/or Marketing to develop Literature, Catalog, Quick Reference Guides or any promotional material for new products.

Kansas City, Missouri

Directed operations at 7 locations, in collaboration with 2 managers, overseeing 5 administrative assistants and other staffSet, communicated, and coordinated pricing structure and strategy for entire product line, negotiating with manufacturersDeveloped and trained department managers, reviewing and appraising their performance Coordinated processes for warranty claims and adjustments

Kansas City, Missouri Area

Maintained direct responsibility for day-to-day operation of the Parts Department and employees Hired and trained 4 parts staff members, conducting performance reviews Worked with management to create an annual business plan for the departmentReviewed emergency and breakdown orders on an ongoing basis

Met forecasts, goals, and objectives, including sales, gross profit, net profit, inventory levels, and inventory turns Evaluated and removed all aged and unneeded inventory, transferring items to branches with stocking sales and writing off obsolete productsStocked inventory to meet the requirements of the service department, maximizing turnover and minimizing obsolescence

Kansas City, Missouri Area

Communicates daily work load to the Service manager, answer all incoming service department calls and distributes accordingly. When needed, assists in scheduling of the repairs to the shop and field technicians. Assists in preparing estimates at customer’s request. Tracks and communicates all work being performed with customers. Works with the parts department to help obtain parts for shop and field technicians. Tracks all ordered parts on a daily basis. Assists in scheduling and process all manufacture campaigns, recalls , etc, Assists in scheduling rental equipment and used equipment repairs that are performed by the service department. Assist in closing of work orders when necessary

Kansas City, Missouri Area

Maintained direct responsibility for day-to-day operation of the Parts Department and employees Hired and trained 4 parts staff members, conducting performance reviews Worked with management to create an annual business plan for the departmentReviewed emergency and breakdown orders on an ongoing basis

Managed team of 5 Part Sales professionals. Hired and trained 1 new member of staff Trained, coached and mentored staff to ensure smooth adoption of new program. Worked directly with Service and Product Support to achieve faster turnaround in parts inquires and orders.

Defined strategy and business plan for online parts order growth. Spearheaded cross-functional initiative to achieve customer growth. Ensured customer satisfaction by providing online technical support. Increased customer loyalty through partstore. Increased online machine parts transactions by 20%

Responsible for order entry for CAT parts, non-CAT parts, determining order number, correct pricing, providing orders and quotes to customers. Responsible for managing and entering the backorders for CAT items, non- CAT items, ANTARES and appropriate literature that is available. Checking the backorders daily, completing freight charges on received stock and filling backorders by checking method of payment either through purchase order or COD. For certain customers, inform of backorder status, etc. Contributes action items to the customer/shop action pending report. Follow up and help resolve discrepancies, availability and problems with orders. General customer service responsibilities of greeting customers, answering phones,.

Strengthened company's business by leading implementation of Warehouse Management System. Trained, coached and mentored staff to ensure smooth adoption of WMS.

Managed 20 acres of Sprint Campus Responsible for supervising vendor operations such as turfgrass mowing, tree pruning, and irrigation. Responsible for hedge trimming, tree pruning and identification of disease and insect · Crew leader for snow removal with four employees reporting to me Available around the clock during inclement weather ·Attended multiple conferences · Responsible for the daily horticulture, annual color change and aesthetics of my district 2006 Award of Landscape excellence presented by the City of Overland Park.

Lenexa Receiving and shipping UPS orders daily · Receive customer orders and process those orders in a timely manner · Delivering product to customers via company truck · Process credit card transactions daily and submit toToro Headquarters on weekly basis · Receive inbound and outbound freight daily · Work with internal golf irrigation service technicians on requests · Inventory management and participate in the scheduled physical inventory counts · Responsible for customer requests and handling complaints via e-mail , phone or in person.

General construction and labor Responsibilities included: Plumbing, painting, electrical and construction work Supervising 2-3 men crews on projects Consulting with customers regarding required changes to complete project in a timely manner and meeting customer's satisfaction.

, Ft. Sam Houston Private FIrst Class (E-3; Conducting various photography sessions with military personnel Handling customer requests and complaints on phone, in writing and in person Assist in maintaining budget Maintaining proper inventory levels on software Writing work-orders with follow-up on service requests.

Operated and performed maintenance on motion, still and studio television cameras, both electronic and film-based. Proficient in processing, editing, sound and printing.