Field Service Representative
CurrentIn my capacity as a Field Service Representative, I keenly resolve system level issues, as well as collaborate with subject matter experts across diverse disciplines to develop efficient solutions. Here, I strictly ensure optimal performance of flight and payload operating systems by customizing system files to modify characteristics. Also, I initiate field-based system modifications through firsthand observations. Furthermore, I expertly maintain proficiency in two UAS platforms, resulting in delivering high-quality UAS services to DoD, DHS, and foreign military customers. Along with the above, I report and define RF interference kit in line with foreign transmit power regulations.Key Successes:• Supported the effectiveness of program of record to enhance UAS capabilities, successfully creating an organic demand signal by collaborating with deployed DoD personnel.• Utilized geospatial data in ArcGIS to develop 3D mapping products for integration with flight system software.• Increased operational coverage within functional service ceiling limits by performing viewshed analysis in ArcGIS.• Led system level testing of Integrator Extended Range in strong collaboration with cross-functional team, defining service parameters and operational limitations.• Undertook extensive travel to austere and maritime environments to deliver products and services.• Collaborated with executive leadership to secure acceptance of $12.6M in hardware and services from a foreign military customer in Q4, meeting FY revenue goals.