Brad Arthur Email & Phone Number

Hillsborough, NC, US

Durham, North Carolina, United States

• Member of the OIT Device Engineering Team, specializing in enterprise-level endpoint management.
• Co-administrator of Jamf Pro, HCL BigFix, and CrowdStrike, overseeing the development, implementation, and management of the organization's Apple macOS and iOS environment, along with comprehensive endpoint security.
• Serve as the primary administrator for the university's two main Windows print servers, supporting and managing over 500 printers to ensure reliable… Show more
• Serve as the primary administrator for the university's two main Windows print servers, supporting and managing over 500 printers to ensure reliable and efficient print services across the campus.
• Primary administrator for the university's three license servers, managing over 25,000 licenses and overseeing Sassafras usage analytics to track and optimize software usage.
• Skilled in multiple scripting languages, including Bash, Python, and PowerShell, to drive system efficiencies.

Raleigh-Durham, North Carolina Area

• Provided desk-side support for faculty and staff in two departments within Trinity College of Arts and Sciences. Collaborated with faculty and department business managers to prepare annual IT budgets, research.
• Served as Mac Administrator for 5 computer labs (70 systems total). Recommended and purchased… Show more
• Served as Mac Administrator for 5 computer labs (70 systems total). Recommended and purchased hardware, researched and purchased software, and maintained volume licenses. Managed an annual budget exceeding $150,000.
• Jamf/Casper Administrator for Trinity College of Arts and Sciences, managing approximately 1,800 devices. Handled the college’s Device Enrollment Program (DEP), imaging/provisioning configurations (policies, package.

Chapel Hill, NC

• Triage, diagnose and conduct all hardware repairs for students, staff and faculty computers on campus (routine warranty repairs and accidental damage).
• File warranty claims with Lenovo, Dell, Apple and third party insurance companies. Used BMC Remedy to assign, track and complete repairs. Required daily contact with large portion of university IT departments and.
• Routinely filled in for Managed Desktop Services department to… Show more
• Routinely filled in for Managed Desktop Services department to provide assistance to staff, faculty. Active Directory and SCCM Administration and imaging. Jamf imaging and management. Show less

Raleigh-Durham, North Carolina Area

Responsible for all training of new staff, all medical decisions/policies at veterinary assistant level, and maintenance of all equipment from all computers and network infrastructure to anesthesia circuits and vital sign monitoring equipment.

Durham, NC

• Supervised a team of 15 GMs on the second shift, providing in-game and email support for two flagship Massively Multiplayer Online Role-Playing Games (MMORPGs).
• Managed and deployed game servers, load balancing across multiple platforms. Monitored and maintained over 50 virtual servers using Nagios for performance and stability.
• Contributed to the revision and execution of the company's Incident Response Plan. Investigated in-game security issues and vulnerabilities in the web-based… Show more
• Contributed to the revision and execution of the company's Incident Response Plan. Investigated in-game security issues and vulnerabilities in the web-based subscription system, conducting penetration testing and.
• Trained new Game Masters and played a key role in developing future team leaders to ensure continued operational success. Show less

Chapel Hill, NC

• Primarily responsible for hardware and software troubleshooting and repair of a wide variety of laptops, desktops and servers. Trained new staff on company policies and procedures. Assembled new servers and deployed at.
• Over 7000 desktop systems repaired, and 500 servers assembled/configured.
• Strong concentration on customer service, technical precision, accurate diagnostics and repairs, and rapid problem resolution.
• Thorough understanding of networking… Show more
• Thorough understanding of networking infrastructure, TCP/IP protocol suite. High level knowledge of all networking infrastructure (cables, workstations, servers, peripherals), design and installation. Position.