Brad Arthur Email & Phone Number

St Paul, Minnesota, United States

Minnesota Information Technology Agency

CUSTOMER SERVICE* Provided enthusiastic, accurate and timely service to Minnesota Twins fans calling to purchase tickets or obtain information * Communicate succinctly and empathize with fans calling with an issue or a situation they need help with resulting in a satisfied Twins fan * Represent the Minnesota Twins in a professional, yet fun approachable manner leaving a positive impression with all fans I assist on the phone or at Minnesota Twins games

St. Paul, Mn

Provide Project Management and Business Analysis services to all divisions within the Department of Revenue. Provide support to a wide variety of business and project needs - including tax systems, human resources, mobile applications, and continuous improvement initiatives. Business specific projects and/or projects with a technical component.

Greater Minneapolis-St. Paul Area

* Business case development * Requirements elicitation* As-is and to-be process documentation/development* User story development* Test plan development/execution* End-user training* Project Management

Minneapolis, Mn

MANAGED* Use, direction, and improvement of the North American and International label information development process/systems.* Two teams of business and IS professionals responsible for prioritizing and developing enhancementsDEVELOPED* Business requirements, test and training plans for completed enhancements* Training material repository and e-learning modules* Metrics reporting/Business Intelligence reporting tool to provide business process insightsSUPPORTED* Global business users by promptly responding to questions and training needs* IS team by partnering with them to quickly provide functional support of system issues

Greater Minneapolis-St. Paul Area

PROJECT MANAGEMENT* Led the business effort to implement a global label information development process/system resulting in significant and revolutionary process changes in the label/product package development process.BUSINESS ANALYSIS* Elicited and documented diverse business requirements from diverse business functions located in eight different countries* Developed and executed test plans insuring accurate and complete necessary functionalityCOMMUNICATOR AND CHAMPION* Provided accurate, ongoing project status updates to business leaders* Enthusiastically communicated the strategic vision and value of project to all business functionsTRAINER* Traveled international to many countries to deliver effective business process/system training* Led countless informal training sessions conducted using remote meeting/sharing technology

Greater Minneapolis-St. Paul Area

CHANGE MANAGEMENT* Led the integration effort to implement the label development process/system used at Pillsbury into General Mills resulting in an new, embedded process within the General Mills culture and an enhanced business process* Facilitated the merging of two package development organizations into oneINTEGRATION MANAGEMENT* Compare/contrast the attributes, benefits and opportunity areas of unique by similar business processes to develop "could be" processes* Migrate system from technical infrastructure being eliminated into a newly supported platform* Build temporary automated or manual bridges to/from old processes/systems to new onesPROJECT MANAGEMENT* Manage the transition to a new organization/system while working through people/culture issuesBUSINESS ANALYSIS* Insure requirements of new organization are identified, documented and communicated* Develop test plan for new processes and for temporary processes in place during transition* Train a new organization on the new process/system

Greater Minneapolis-St. Paul Area

PROJECT MANAGEMENT* Successfully implemented a new label information development workflow system/process resulting in reduced cycle time, reduced risk, and the elimination of non-value added work* Monitored project resources and budgetBUSINESS ANALYSIS* Partnered with key stakeholder to capture business requirements represented by over a dozen functional areas* Collaborated with business and IS personnel to developed a high-performing work teamCHANGE MANAGEMENT* Successfully managed and negotiated business process changes that resulted in a streamlined, efficient, risk averse business workflow allowing accurate information and package creation

Bachelor'S Degree, Business Administration And Management, General

Master Of Business Administration (Mba), Business Administration And Management, General