Product owner of Adobe’s Field Readiness Portal (FRP): 100+ official pages, and 1200+ “unofficial pages” of sales content and collateral.Oversee and manage FRP content and processes, while training, advising, supporting, and coordinating projects with 230+ web authors across Adobe.Regularly partner with Marketing, Communications, Brand, Sales, Design, Security & Compliance, IT, various product and application teams, and third-party vendors.Streamlined processes and… Show more Product owner of Adobe’s Field Readiness Portal (FRP): 100+ official pages, and 1200+ “unofficial pages” of sales content and collateral.Oversee and manage FRP content and processes, while training, advising, supporting, and coordinating projects with 230+ web authors across Adobe.Regularly partner with Marketing, Communications, Brand, Sales, Design, Security & Compliance, IT, various product and application teams, and third-party vendors.Streamlined processes and standardized content, actions, and experiences, to increase quality and accelerate content publishing to the field.Redesigned the Marketing Hub and Content Library content pipeline to reduce research and communication time and effort for several downstream teams.Coordinated several successful server migrations and server updates with key stakeholders and implementation teams with virtually no interruptions to users.Designed user experiences and information architecture for the new FRP within constraints of a 3rd party platform to keep a consistent experience for users during platform transition. Show less

Established and documented content creation and management processes, training programs, guidelines, and best practices for Adobe teams, sales collateral stakeholders, and site authors to help ensure that we consistently deliver the best user experiences.

Oversight of Medical Group content and pages while creating and managing day to day operations for 175 public facing websites (over 1200 pages) and two internal portals.Reorganized and standardized taxonomy, naming conventions, library information architecture, and site navigation to improve UX/UI, content discoverability, and reduce patient calls to clinics. Developed, wrote, and implemented information maintenance protocols and documentationto ensure privacy compliance… Show more Oversight of Medical Group content and pages while creating and managing day to day operations for 175 public facing websites (over 1200 pages) and two internal portals.Reorganized and standardized taxonomy, naming conventions, library information architecture, and site navigation to improve UX/UI, content discoverability, and reduce patient calls to clinics. Developed, wrote, and implemented information maintenance protocols and documentationto ensure privacy compliance, information integrity, and site security.Led content strategy in coordination with the eBusiness team, medical staff services, SelectHealth provider relations, region marketing managers, clinic managers, operations directors, medical group marketing, and the communications department.Wrote various types of marketing text (for use in ads, social media, partner websites, etc.) to introduce new IHC doctors to the public. Show less

Creation, oversight, and management of the full Utah State Parks website: 400+ pages, 43 State parks, and online commerce for Utah State Parks passes.Reimagined and rebuilt the website from the ground up; grew web presence from 43 pages to 400+ public facing web pages.Wrote and edited public facing text for web, brochures, displays, and public communications, including for the Utah State Legislature.Launched Utah State Parks' first social media accounts including content… Show more Creation, oversight, and management of the full Utah State Parks website: 400+ pages, 43 State parks, and online commerce for Utah State Parks passes.Reimagined and rebuilt the website from the ground up; grew web presence from 43 pages to 400+ public facing web pages.Wrote and edited public facing text for web, brochures, displays, and public communications, including for the Utah State Legislature.Launched Utah State Parks' first social media accounts including content and text for all social media campaigns, and literally 'wrote the book' (State of Utah, Utah State Parks Manual) for managing the State Park website and social media presence. Show less

Served as production and editorial department liaison for public and business contacts during pre-production, production, and post-production on several feature films. Ordered and purchased supplies, answered and transferred calls, handled daily deliveries, set-up and organized office space as well as several other general office duties and runner duties for the editorial department. Helped organize and facilitate construction projects and set design for the Art Department.

All aspects of customer service and public relations. Managed 30 cashiers during busy semester openings. Researched cash register discrepancies. Handled customer complaint resolution and overall customer care.