Brad Bangerter Email & Phone Number

American Fork

• Deliver advanced PACS and RIS support for clinics and hospitals with proficient knowledge in Dicom, HL7, SQL, Windows Server, Networking and Database Management.Technical support experience & responsibilities:
• Advanced Medical Enterprise PACS and RIS system management for global clinical and hospital systems
• Network protocol analysis for DICOM and HL7 to troubleshooting communication issues between systems
• Active Directory, DNS, GPO and IIS administration including configuration, upgrading and troubleshooting
• PostgreSQL and MS SQL administration and support
• Train newer engineers

• O365 User Account Administrator
• D365 User Account Administrator
• Led project for mass deployment of Ninja RMM on all HQ computers and over 80 stores
• Led project to upgrade all machines from windows 8.1 to Windows 10
• Create and adjust Group Policies
• Configure POS systems for each store

Greater Salt Lake City Area

• Preform all tasks with a focus on customer service and sensitivity to business process
• Manage service requests through Rio Tinto’s ticketing system
• Resolve tickets, ensuring that issues are resolved within SLA
• Implement GPO's to user accounts through Active Directory
• Assisted in rolling out Symantec VIP Access to all employees
• Document, track and monitor problems thoroughly, ensuring timely resolution while adhering to change control procedures

Sandy, Utah

• Troubleshoot computer and system issues for international offices
• Create and maintain user accounts with AD and Citrix
• Test and recommend new software to fit our office needs
• Recommend new computer specifications for new employees
• Tier 1 Network troubleshooting
• Support Microsoft programs such as Outlook, Excel, and Word.

Murray, Utah

• Provide specific information on the capabilities of Voice products
• In-depth research on Voice based products to educate and assist Partners and Resellers
• Communicate intricacies of required licenses for Voice Products.
• Recommend Unified communication solutions based on the need of their business

Murray, Utah

• Tier 1 troubleshooting for High end clients. Determine the root cause of technical problems with a large variety of Cisco Products.
• First line of support for Cisco Systems equipment.
• Account management. Create, edit manage customer accounts
• Resolve problems that prevent customers from utilizing online features
• Provide troubleshooting and resources for customers
• Create, update and close trouble tickets

Murray, Utah

• Responsible for Ethernet network infrastructure
• HP Openview monitoring of network resources
• Support and install Lotus Notes 5x - 6x clients
• Level I/II support for hundreds of Windows based PCs and Laptops
• Look after many printers, and network devices for multiple locations
• Maintain Windows 2000 AD domain

Sandy, Utah

• Responsible for Desktops, Laptops, and user support on Windows NT and 2000 systems.
• Support, maintain, and build PCs for a user base of about 100
• Create and distribute PC and Laptop images using Norton Ghost
• Test and recommend and install software
• Created server backup procedure and scheduling
• Responsible for in office LAN

Computer Science

Associate'S Degree, Computer Science, 3.4

Studied for CS degree with a Minor in Spanish.