Brad Bangerter Email & Phone Number

American Fork

Deliver advanced PACS and RIS support for clinics and hospitals with proficient knowledge in Dicom, HL7, SQL, Windows Server, Networking and Database Management.Technical support experience & responsibilities:• Advanced Medical Enterprise PACS and RIS system management for global clinical and hospital systems• Network protocol analysis for DICOM and HL7 to troubleshooting communication issues between systems• Active Directory, DNS, GPO and IIS administration including configuration, upgrading and troubleshooting• PostgreSQL and MS SQL administration and support• Train newer engineers

• O365 User Account Administrator• D365 User Account Administrator• Led project for mass deployment of Ninja RMM on all HQ computers and over 80 stores• Led project to upgrade all machines from windows 8.1 to Windows 10• Create and adjust Group Policies• Configure POS systems for each store• Work with IT Team to create and adjust SOP's• Troubleshoot challenging issues utilizing Event Viewer.

Greater Salt Lake City Area

• Preform all tasks with a focus on customer service and sensitivity to business process• Manage service requests through Rio Tinto’s ticketing system• Resolve tickets, ensuring that issues are resolved within SLA• Implement GPO's to user accounts through Active Directory• Assisted in rolling out Symantec VIP Access to all employees• Document, track and monitor problems thoroughly, ensuring timely resolution while adhering to change control procedures• Setup, install, configure, test, deploy, maintain, upgrade, and troubleshoot hardware and software working with external vendors as required• Monitor, manage and troubleshoot computer equipment, assist IS&T with server, LAN/WAN support as required• Contribute to IT policies, procedures, practices and documentation• Configure Cisco Phones with Call Manager and Unity.• Training newer employees in all aspects of the role.

Sandy, Utah

• Troubleshoot computer and system issues for international offices• Create and maintain user accounts with AD and Citrix• Test and recommend new software to fit our office needs• Recommend new computer specifications for new employees• Tier 1 Network troubleshooting• Support Microsoft programs such as Outlook, Excel, and Word.• Install all software and hardware needed to meet the needs of the user.• Create reports through internal software to monitor network

Murray, Utah

• Provide specific information on the capabilities of Voice products• In-depth research on Voice based products to educate and assist Partners and Resellers• Communicate intricacies of required licenses for Voice Products.• Recommend Unified communication solutions based on the need of their business

Murray, Utah

Tier 1 troubleshooting for High end clients. Determine the root cause of technical problems with a large variety of Cisco Products.• First line of support for Cisco Systems equipment.• Account management. Create, edit manage customer accounts• Resolve problems that prevent customers from utilizing online features• Provide troubleshooting and resources for customers• Create, update and close trouble tickets• Work with HTTS engineers to verify root cause of equipment problems.

Murray, Utah

• Responsible for Ethernet network infrastructure• HP Openview monitoring of network resources• Support and install Lotus Notes 5x - 6x clients• Level I/II support for hundreds of Windows based PCs and Laptops• Look after many printers, and network devices for multiple locations• Maintain Windows 2000 AD domain• Administer Avaya phone system including CMS/Audix/S8700• Accountable for backups file/print/phone servers

Sandy, Utah

Responsible for Desktops, Laptops, and user support on Windows NT and 2000 systems.• Support, maintain, and build PCs for a user base of about 100• Create and distribute PC and Laptop images using Norton Ghost• Test and recommend and install software• Created server backup procedure and scheduling• Responsible for in office LAN• Maintain Windows NT Domain• Create and maintain user accounts• Remote troubleshooting using PC Anywhere• Maintain UNIX file, web server• Development of MS Access Databases• Design and maintain corporate website

Computer Science

Associate'S Degree, Computer Science, 3.4

Studied for CS degree with a Minor in Spanish.