Brad Cone Email & Phone Number

Atlanta, Georgia, United States

As an Application Support Engineer I work with the rest of the Technical Operations team to ensure all Global-e systems are running smoothly, and our clients are receiving exceptional service.This role requires working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved quickly and professionally. The Application Support Engineer works with tier 1 retailers and online brands who have chosen Global-e as their… Show more As an Application Support Engineer I work with the rest of the Technical Operations team to ensure all Global-e systems are running smoothly, and our clients are receiving exceptional service.This role requires working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved quickly and professionally. The Application Support Engineer works with tier 1 retailers and online brands who have chosen Global-e as their cross-border eCommerce solution provider and rely on the system’s high availability.Responsibilities include:- Ensuring that all merchant’s technical issues are being cared for. - Working closely with an escalation team and other departments in the company. - Accessing, addressing and debugging complex technical issues. - Handling customer escalations and complex technical issues. - Investigating logs and working with SQL to assess and resolve merchant's technical issues. Show less

Atlanta, Georgia, United States

My 7+ year journey with ClickDimensions has evolved from providing advanced technical support for our clients to leading the Senior Support Team for the company. Specializing in customer-centric solutions, I thrive on troubleshooting complex issues, improving client relationships, and managing team members to do the same. My trajectory has honed my people and project management skills and delivered support services that enhance the user experience.Our team's commitment to excellence is… Show more My 7+ year journey with ClickDimensions has evolved from providing advanced technical support for our clients to leading the Senior Support Team for the company. Specializing in customer-centric solutions, I thrive on troubleshooting complex issues, improving client relationships, and managing team members to do the same. My trajectory has honed my people and project management skills and delivered support services that enhance the user experience.Our team's commitment to excellence is demonstrated by our collaborative efforts in resolving support tickets, assisting new customers. With a focus on continuous improvement, we contributed to a knowledge base that embodies best practices, which empowers both our team and ClickDimensions partners to deliver outstanding service. Show less

Atlanta, Georgia, United States

Greater Atlanta Area

Provide quality customer-centric interactions for a worldwide client base in support of the leading marketing solution for Microsoft Dynamics 365 CRM.Successfully resolve support tickets by conducting support sessions through email, phone, and web collaboration tools.Work in concert with team members in resolving issues through Zendesk support desk using various public diagnostic tools and proprietary tools in the ClickDimensions cloud.Assist new customers and partners… Show more Provide quality customer-centric interactions for a worldwide client base in support of the leading marketing solution for Microsoft Dynamics 365 CRM.Successfully resolve support tickets by conducting support sessions through email, phone, and web collaboration tools.Work in concert with team members in resolving issues through Zendesk support desk using various public diagnostic tools and proprietary tools in the ClickDimensions cloud.Assist new customers and partners in deploying and using the ClickDimensions solution while contributing to the team knowledgebase of best practices Show less

Decatur, Georgia

Greater Atlanta Area

Field and answer questions about how to use various functions of the software to clients at over 100 federal and private transit agencies across the United States and Australia. Troubleshoot issues that may prevent clients from using the software while keeping a constant line of communication.Quickly determine the urgency of any issues so they may be resolved efficiently. Working knowledge of SQL, as well as general server setups and network configuration.

Wake Forest, North Carolina

Perform various roles in the curriculum division for a leading company training project teams to implement Oracle Cloud software. Research and quickly learn the features and functionality of Oracle Cloud SaaS applications to develop implementation and functional end user courseware. Focus on creating simulations of live cloud environments that require active participation from learners and compliment training content.Worked in coordination with project managers and… Show more Perform various roles in the curriculum division for a leading company training project teams to implement Oracle Cloud software. Research and quickly learn the features and functionality of Oracle Cloud SaaS applications to develop implementation and functional end user courseware. Focus on creating simulations of live cloud environments that require active participation from learners and compliment training content.Worked in coordination with project managers and subject matter experts to develop implementation training and perform implementation tasks to configure Oracle applications: Taleo Learn, Cloud Time and Labor, Fusion Accounting Hub, Taleo Onboarding, and Taleo Business Edition.Helped coordinate initial company implementation of Oracle Taleo Learn, an application now vital in the delivery of Maverick Solutions training products to clients. Consulted with clients and interacted with end users to ensure quality delivery of training material. Show less

Worked closely with the owner of a boutique home painting company. Interior and exterior painting, cosmetic repairs, power washing, and wood work.

Performed crucial logistical and client-facing functions for a regional real estate firm. Conducted upkeep and delivery of all marketing materials for company listings. Ensured the security and showing status of numerous vacant home listings. Maintained the the office environment and the inventory of supplies. Supervised use and maintenance of the fleet of company vehicles.

Master Of Divinity (M.Div.), Christian Ministry

Bachelor Of Science (B.S.), Economics