Customer - Facing Technician
Current- Installation of residential internet, IPTV, CATV, TiVo, VoIP, services for customers of Cogeco Connexion.
- Assists both Cogeco and contracted technicians with 2+ tech drops / riser installs.
- Diagnose and / or repair issues with DOCSIS, IPTV, CATV, TiVo, VoIP services in homes affecting Cogeco residential customers.
- Identify key areas to upsell Cogeco Residential offerings i.e... Wi-Fi Pods, additional IPTV CPE, TiVo / CATV → Epico, etc.
- Service changes for Cogeco residential customers, modem swaps, additional IPTV/CATV CPE installation, VoIP, etc.