Customer - Facing Technician
Current• Installation of residential internet, IPTV, CATV, TiVo, VoIP, services for customers of Cogeco Connexion. • Assists both Cogeco and contracted technicians with 2+ tech drops / riser installs. • Diagnose and / or repair issues with DOCSIS, IPTV, CATV, TiVo, VoIP services in homes affecting Cogeco residential customers. • Identify key areas to upsell Cogeco Residential offerings i.e... Wi-Fi Pods, additional IPTV CPE, TiVo / CATV → Epico, etc. • Service changes for Cogeco residential customers, modem swaps, additional IPTV/CATV CPE installation, VoIP, etc.