Adjunct Instructor in Department of Public Health and Healthcare Leadership at Radford University Carilion, Roanoke, VATeaching: U.S. Healthcare System, Healthcare Management, Strategic Planning & Marketing - Undergraduate

Reconfigured sophisticated academic medical center and multi-facility health system contracts as part of migration of 5,000 provider and 500 health system contracts from legacy system to new claims system.

Adjunct Instructor for Undergraduate Health Management and Health Economics Courses

Organized community hospital based Graduate Medical Education program (start-up) and prepared first accreditation application resulting in 40 internal medicine and 12 psychiatry community hospital-based residency positions. Developed academic relationships and physician faculty preceptors at both the hospital and Veterans Adminstration hospital.

Strategic Health Planning, Interim Leadership, Process Improvement, Certificate of Need and Disease Management Consulting in Health System and Insurance settings. Clients included: NovantHealth, Wake Forest University Baptist Medical Center, Randolph Hospital, large multi-specialty groups, Hospice & Palliative Care Center, Moutain Valley Hospice, Alliance Oncology, Blue Cross & Blue Shield of North Carolina, Partners Health, and many others. Ninety-five percent success rate with over 25… Show more Strategic Health Planning, Interim Leadership, Process Improvement, Certificate of Need and Disease Management Consulting in Health System and Insurance settings. Clients included: NovantHealth, Wake Forest University Baptist Medical Center, Randolph Hospital, large multi-specialty groups, Hospice & Palliative Care Center, Moutain Valley Hospice, Alliance Oncology, Blue Cross & Blue Shield of North Carolina, Partners Health, and many others. Ninety-five percent success rate with over 25 competitive Certificate of Need applications in 10 years, including everything from a $125 million inpatient tower to the first single specialty ambulatory surgery center in NC. Fluent in start-up health care service development and planning as well as turn-around of organizations. Skilled at representing C-suite healthcare executives in health policy and regulatory settings. Show less

Organizational Behavior adjunct Instructor in MHA program

Lead strategic planning, marketing, public relations, government relations and business development efforts for North Carolina's most established hospice with 40 licensed beds and four hospice home care offices, serving 13 counties.

Certificate of Need Applications, state regulatory monitoring, planning for Cardiac services. Projects included 40 bed expansion, 53 bed rural hospital relocation, 96 bed inpatient tower, expansion of OR an endoscopy suites, Diagnostic MRI, hybrid PET/CT for radiation oncology treatment planning, Mobile PET, intermediate care unit renovation. Acted as interface with North Carolina health agencies including CON, licensure and legislative committees.

Advised National Health Ministry and Developed Manual for Hospital & Polyclinic Administrators on Business Plans, Finance and Contracting as contractor to KPMG Barents Group, a USAID contractor.Developed Business Plan and pitched to World Bank and other international parters for private HMO, Consulted with Bulgarian physicians to successfully privatize a large multi-specialty clinic in Sofia. Provided training to hospital administrators and businesses across Bulgaria.

Taught onsite MBA courses in Organization Behavior, Economics, and the MBA Capstone course onsite in Sofia, BG, Trencin SK & Bratislava SK campuses of City Univeristy of Seattle

Managed 10 economists in 4 states to set reimbursement and capitation rates, developed population health program contracts, staffing models and systems. Prior role in Managed Care Operations at CIGNA corporate organizing business plan funding and establishment of national Population Health contracts. Graduate of CIGNA Master Leadership Program.

General management, Developed electronic Disaster Plan, emergency room relocation planning

Analyzed member data, wrote position papers, and assisted in lobbying and member training efforts.

Performed rounds to ED and all units, administered Code Red and responded to all other codes, addressed all patient and family complaints and personally followed through to resolution at Richmond Memorial Hospital.

Worked in the ED and on patient floors as a Patient Representative, providing information about the status of loved ones and responding to concerns. Later worked as 2nd shift Admissions Counselor collecting information and deposits from patients and families.