Evan Bradley Email & Phone Number

Portland, Oregon Area

Portland, Oregon

Third and fourth level technical support for Microsoft Office 365 with 50,000 active accounts, multiple Active Directory forests totaling more than 100,000 active users, and Microsoft Identity Manager.• Performed a migration of 15,000 Mailboxes and 10,000 Distribution List from one Microsoft Office 365 tenant to another without interruption to the business. Developed multiple PowerShell scripts to facilitate the migrations.• Aided migration of multiple Human Resources Information Systems into a single instance of SAP Success Factors. Implemented Microsoft Identity Manager to synchronize data from Success Factors to Active Directly and Azure Active Directory for 87,000 active employees. Mapped 28,000 Azure Active Directory accounts that were created before the Success Factors implementation to their corresponding Success Factors ID.• Designed a Greenfield global Active Directly forest including Role-based access control to facilitate the consolidating of legacy Active Directly forests. • Implemented new SMTP relays using Microsoft Exchange 2016 to replace disparate aged legacy relays in multiple datacenters.

Portland, Oregon Area

Client capability lead responsible for the end-to-end delivery of service desk and field services. Acting as the account-client interface and primary liaison to the account delivery executives and client leadership at both a technical and business level. Supporting account specific goals and objectives with responsibilities including:• Regular service delivery reviews with global delivery centers and client leadership.• Escalation management for end-to-end service delivery.• Daily governance coordination between the account and client.• Ensuring SLAs and KPIs are met.• Managing continuous improvement and service improvement plans.• Monthly governance reporting of key accomplishments, delivery roadmap, and potential risk to executive management.• Acting as production environment manager for critical system outages.

Portland, Oregon Area

Third level technical consultant for multiple and simultaneous clients with varied messaging architectures around the globe.• Championed the addition of servers to enable growth and stabilize a failing messaging and blackberry environment.• Spearheaded project to decommission and/or repurposed outdated servers and equipment• Authored multiple PowerShell scripts in order to automate Microsoft Exchange and smartphone functions which eliminate hours of manual labor.• Assumed lead messaging administrator role for multiple projects requiring excellent time management, cross-departmental collaboration, in-depth research and vendor communication.• Trained and mentored overseas staff.• Shouldered 24 hour on call and third level escalation responsibilities.• Pioneered the creation of a test environment which enabled accurate analysis of software and identification of unforeseen challenges prior to installation on production environment.• Created images, profiles, and scripts for ruggedized handheld computer and thin client devices.

Portland, Oregon Area

Second tier technical support of PC hard/software, and peripherals to 30,000+ users on five continents.• Responsible for resolving application, VPN, network, various hardware, and mobile device problems.• Engineered and executed the Thin Client reconfiguration project which created a $250,000 annual savings for Con-way Inc.• Modernized existing smartphone security documentation and centralized knowledge transfer of support practices.

Portland, Oregon Area

First point of contact for 30,000+ users worldwide using various methods of communication including phone, email, and web generated requests. Primary goal of providing first call resolution to the customer. • Assumed role of lead trainer after two months of employment.• Optimized new software to make the interface closer to end user expectations.

Portland, Oregon Area

IT department technician with exposure to innumerable technologies.• Responsible for the assembly and configuration of new PCs. • Coached recipients of new PCs on navigation and usage of proprietary applications. • Deployed Microsoft Windows XP Service Pack 2 to the environment and resolved all software incompatibilities it created.

Assisted the owner and built, upgraded, and repaired computers for customers.

Portland, Oregon Area

• Assisted the IT department by building computers, loading software and troubleshooting network problems.• Created programs for digital oscilloscope using C++.

Bachelor Of Science, Information Technology; Application Development Option

School Of Science And Technology Program