- Managed a small team of Product Managers, fostering collaboration and driving results. Successfully hired and onboarded a second Product Manager within the first year. Also mentored a new Product Manager transitioning from Services to the PM team.- Leading an international expansion OKR by establishing new datacenters in Canada, EU, and APAC. This initiative plays a vital role in supporting sales targets and increasing annual recurring revenue.- Earned ISO certification for data security practices.- Integrated with a Sisense dashboard for EEO and demographic reporting, driving innovation and empowering clients to make data-driven decisions. Ran a successful beta program to ensure the effectiveness and user satisfaction of this feature.- Leverage Pendo to make data-informed decisions about roadmap priorities, aligning with the product leadership team. Use insights and key metrics to measure success and continually improve user outcomes.- Established a Product Advisory Council, collaborating with key stakeholders to gather direct user feedback on roadmap and early designs. This feedback helps us identify and design innovative solutions that solve the most valuable challenges for our customers.

- Launched a new feature in less than six months that began generating revenue immediately upon release. Expected to capture over one million dollars of revenue in the first 12 months.- Created and executed a product vision and strategy, 18-24 month product roadmap, and quarterly planning. Owned and curated the backlog of product enhancement ideas.- Collaborated with Marketing on user and buyer personas. Developed the core positioning and messaging for the product.- Trained Sales to ensure they have the proper understanding of our product and used win/loss analysis and customer sentiment to continue iterative product improvements.

Launched a Product Owner team from the ground up that covered two product lines. This was a diverse, international group with four people in Bogota, Colombia and two in Brno, Czech Republic. I coached the team in collaborating with Development, Design, and Product Management teams with a focus on building relationships, explaining the “why,” and being the voice of the user.In addition to leading the Product Owner team, I drafted and distributed internal release notes and demo videos so that our Salespeople, Solution Engineers, and Support teams were well-equipped to handle client questions before a release goes to production.

The Product Manager is responsible for the success of the Blackboard Learn and the concerns of Learn users in general. Research, definition, prioritization, and communication are core and critical to the ongoing success of this role. The Product Manager is the go-to person for any questions or communication related to the product, and must work closely and effectively with the numerous and varied teams and individuals contributing to the product, including product design, engineering, quality assurance, marketing, sales, and support.- Deeply research and understand the problems of instructors and students, and be able to accurately and thoroughly articulate requirements which strive to solve the problems identified.- Prioritize requirements based on quantitative & qualitative evidence in a manner that best supports Blackboard’s business goals.- Communicate to customers and internal stakeholders about the product itself, upcoming releases, and product roadmaps.- Coordinate closely with other divisions of Blackboard to ensure cohesive solutions and capabilities.- Work closely with the senior product leadership team to inform the strategic direction and Blackboard Learn product roadmap.- Obtain feedback from users, customers, sales, engineering, and other constituencies.- Maintain awareness of trends in education and technology, as well as competitive positioning.

The primary responsibility of the Product Owner is to translate high-level software requirements into discrete Agile User Stories executable in a Scrum iteration and to act as Scrum Master for assigned product team. The Product Owner also ensures that the stories are executed, ensuring timely delivery of key software features.- Act as Product Owner for an Agile Scrum Development Team- Write epics and user stories for assigned software product- Refine and maintain story backlog for assigned software product; backlog management- Collaborate with developers to ensure understanding of the user stories that will result in a complete implementation of the story during the sprint- Conduct Scrum meetings, including daily stand-up, planning and review/retrospectives- Manage development work logs and metrics- Release cycle approvals and deliverables such as release notes

- Interview customers and draft epics and user stories based on their needs, either for new features or for enhancements to existing funcitonality.- Collaborate with Design and Product Development teams to determine how the epics and user stories will be translated in to working prototypes and how the engineers will break down the work in to deliverable milestones.- Coordinate with other internal teams, like Mobile, to align product roadmaps.- Communicate clearly and constantly with Marketing, Client Success Advocates, and other members of the Sales organization to ensure that our new features are easily understood by both our customers and customer-facing teams.- Product Management lead on our community site: community.blackboard.com- Lead roadmap presentations and weekly cohort calls, including live product demonstrations. Attendees range from 20-100’s of customers.- Represent Blackboard at industry conferences, including BbWorld, Educause, and Competency Based Education events.- In special cases, work one-on-one with high value customers over long periods of time to ensure their continued success with Blackboard.

I closed over 70% of my assigned support tickets in less than 24 hours and developed a working knowledge of SQL with no prior database experience.