Kelly Doolan Email & Phone Number

Milwaukee, Wi, Us

Responsible for overseeing the Implementation Services team ensuring the successful delivery of Interfolio's expansive product mix. Accountable for client satisfaction and the effective implementation of services, with a focus on driving cross-functional success and optimizing internal processes to support organizational growth. Passionate about streamlining service offerings, scaling delivery support, and enhancing internal tools and business processes for improved efficiency and scalability.

•Led SaaS implementation team in administering daily workflow, ensuring smooth execution of implementation processes.•Strategically refined and strengthened implementation methodologies to uphold industry-leading service standards.•Developed and optimized project plans in platforms like Monday.com, ensuring projects were efficiently managed, tracked, and completed on time.•Spearheaded recruitment, hiring, and onboarding processes for new members of the implementation team, fostering a skilled and cohesive workforce.•Collaborated cross-functionally to enhance communication and transparency, bridging gaps between implementation team and other departments.•Organized regular team meetings, professional development sessions, and team-building events to foster a collaborative and motivated work environment.

•Ensure a successful software implementation experience for clients across all of our products by learning our product suite inside and out.•Lead all key implementation phases by driving project plans, assigning timelines and resources, and advising clients on how to become successful using our products.•Utilize, train, and enforce Prosci Change Management methodologies both internally and externally.•Perform existing delivery methodology while continually adding feedback and insights to enhance and scale implementations.•Maintain accurate tracking and project plans in PM tool to ensure accurate reporting and tracking.•Develop and maintain the relationships within clients and continuously demonstrate value to key stakeholders.•Train groups of varying size and skills on product configuration, usage and nuances.•Effectively collaborate with team members on client troubleshooting and methodologies for best practices.•Act as an internal champion that handles client issues, escalating appropriately and tracking to completion.

Whitewater, Wi

•Oversee campus instructional facilities projects portfolio by gathering requirements, ensuring project scope aligns with campus master plan and strategic goals, and executing project successfully meeting stakeholder requirements.•Manage and direct diverse cross-functional teams to ensure projects are completed on time and on budget. Coach and enable teams by providing clear expectations while working with functional management to prioritize resources for optimal performance. •Developed, secured approval, and implemented Instructional Facilities strategic plan consisting of more than 175 classroom improvements totaling over $5M across 5 years.•Optimize communication with key stakeholders by providing pertinent progress reports including budget updates, forecasting, and data on emerging opportunities or risks. •Recognize opportunities to implement new, innovative technology and pedagogies within the higher education industry. Create, plan, and escalate proposals to campus CIO, Provost, and Vice Chancellor for review and approval. •Train and promote emerging technologies to faculty, students, and other through collaborative workshops, online training, and documentation.

Whitewater, Wi

•Built trusting, collaborative relationship with academic leadership, faculty, and external customers to streamline requests and timely, accurate communication of project milestones and budgets. •Utilize cross collaboration and partnerships to increase project capacity by over 200%. •Act as campus project team leader to develop, deploy, and streamline Project Intake, Evaluation, and Implementation processes with campus planner and key stakeholders. •Leverage Project Management tools and methodology to manage projects. Assist in providing appropriate documentation including tools, guidelines, and training for team members.•Partner with various departments to troubleshoot, enhance, or replace existing technology based on program and faculty instructional needs.•Responsible for project planning, procurement, resource management, implementation and handoff for all instructional facilities related projects.

Waukesha, Wi

•Managed projects with cross-functional teams to define scope and schedule, determine stakeholders, assess risk, and launch products through a phase-gate process. •Collaborated with engineering, sales, operations, finance, and other departments to implement new product development concepts, technologies, standards and procedures.•Assisted in the creation and updating of marketing collateral by facilitating photo shoots, updating product information, and providing ideas to effectively illustrate the products’ key selling features. •Coordinated launch activities with marketing ensuring successful release of new products according to product strategic road map for industrial products. •Outlined requirements and scope of industrial specification sheet redesign project.•Collected and analyzed competitive products to identify opportunities within various product categories.

Greater Milwaukee Area

•Included in merchant team that effectively adjusted receipts, pricing, and advertising in order to react to business trends and ensure financial objectives were achieved. •Work with buying partners and vendors to plan and execute seasonal plans to drive key item strategies, in order to improve turn and profitability.•Built assortment plans for over $1 million vendor buys while working with planning team to maintain budget.•Collaborated with several vendors simultaneously to outline assortment plans, determine pricing, layout advertising, and negotiate co-op support. •Partnered with vendors and e-commerce team to execute over $20 million of business online.

Milwaukee, Wi

•Utilize pricing strategies and promotions to effectively price current styles to drive maximum profits.•Work with buyer to create upcoming styles and input purchase orders that will ultimately be transmitted to the appropriate vendor.•Independently responsible for making sure that all current men’s furnishing styles are available for sale on the web.•Interact with vendors to ensure that pricing, styles, and assortments plans are accurate.

•Identified prospective business for Summerfest’s ticket programs, Business Group Sales and the Premier Seat Program.•Built relationships with clients through correspondence, networking events, and phone conversations.•Ensured renewal and new clients receive the best experience when dealing with Summerfest while working with team members to meet weekly goals.

•Acted as an Account Executive managing various marketing projects such as regional advertising and weekly rate flyers for both Wisconsin and Non-Wisconsin branches. •Contributed to the Les Paul Guitar Lighting event at corporate headquarters by turning the 18-story building into a Les Paul Guitar by covering each window with colored plastic while organizing the volunteers and supplies.•Participated in Junior Associate project- New Product: M&I Cash Back College Credit Card and presented to 90 employees, interns, and judges.

Master Of Business Administration - Mba, Project Management, 3.96

Bachelor'S Of Business Administration, Marketing, Journalism And Mass Communication