Braden Crow Email & Phone Number

Flower Mound, Tx, Us

• Headed of the creation, development, and implementation of Power BI visual reports and dashboards to be used throughout the company, both for employees and for customers.• Acted as the workspace administrator, creating row level security groups and granting access to workspaces.• In charge of the creation of SQL reporting for the company, creating and sharing reports at the request of employees and customers.• Created and maintained stored procedures and functions for use in our company’s program, Profit Track.

Richardson, Texas, United States

• Assisted the entire company in resolving a range of software, hardware, and connectivity issues for both in-office and in-home users.• Worked quickly and efficiently with employees to get their issues fixed for minimum downtime.• Supported the company through ticketing systems, an IT phone queue system, and Email.• Oversaw the service desk team, as well as helped in the hiring and training process of new technicians.

• Repaired advanced computer issues incapable of being solved by other agents• Acquired multitasking skills to allow the repairing of up to 20 devices at once • Oversaw and trained a team of four Consultation Agents on repairs and troubleshooting issues• Consistently exceeded goals in repair time by over 40%

• Troubleshot and repaired computer issues with clients face to face• Performed computer repairs and troubleshooting in 20-minute time blocks• Created, maintained, and entered information into multiple databases• Resolved customer concerns and provided clients with solutions to their problems