Braden Crow Email & Phone Number

Flower Mound, TX, US

• Headed of the creation, development, and implementation of Power BI visual reports and dashboards to be used throughout the company, both for employees and for customers.
• Acted as the workspace administrator, creating row level security groups and granting access to workspaces.
• In charge of the creation of SQL reporting for the company, creating and sharing reports at the request of employees and customers.
• Created and maintained stored procedures and functions for use in our company’s program, Profit Track.

Richardson, Texas, United States

• Assisted the entire company in resolving a range of software, hardware, and connectivity issues for both in-office and in-home users.
• Worked quickly and efficiently with employees to get their issues fixed for minimum downtime.
• Supported the company through ticketing systems, an IT phone queue system, and Email.
• Oversaw the service desk team, as well as helped in the hiring and training process of new technicians.

• Repaired advanced computer issues incapable of being solved by other agents
• Acquired multitasking skills to allow the repairing of up to 20 devices at once
• Oversaw and trained a team of four Consultation Agents on repairs and troubleshooting issues
• Consistently exceeded goals in repair time by over 40%

• Troubleshot and repaired computer issues with clients face to face
• Performed computer repairs and troubleshooting in 20-minute time blocks
• Created, maintained, and entered information into multiple databases
• Resolved customer concerns and provided clients with solutions to their problems