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@balsambrands.com
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3 phones found area 415 and 650
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LinkedIn matched
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Brad Fitzpatrick is listed as IT professional with experience managing systems, processes, and teams based in Boise, Idaho, United States. AeroLeads shows a work email signal at balsambrands.com, phone signal with area code 415, 650, and a matched LinkedIn profile for Brad Fitzpatrick.
Brad Fitzpatrick previously worked as Systems Project Manager at Balsam Brands and Customer Service Associate Manager at Balsam Brands. Brad Fitzpatrick holds Ba, Communication from Santa Clara University.
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AeroLeads found 1 current-domain work email signal for Brad Fitzpatrick. Compare company email patterns before reaching out.
I am a detail-oriented technical manager experienced with ecommerce and customer support systems, agile development and project management, and customer support and sales management processes. I work to build relationships with cross-functional teams while creating processes and finding solutions to problems for end-users so that they can deliver efficient, consumer-friendly support for the customers they serve.- Managed Salesforce Service Cloud platform, designing processes to support multiple teams through integrations with other systems and the development of Salesforce functionality.- Led a development team using Agile methodology which included writing requirements, sprint and resource planning, release planning, and backlog management.- Designed dynamic and automated workflows to support a wide variety of needs, enabling accurate and effective problem resolution for customer support teams while providing performance data for management teams.
Listed skills include Call Centers, Training, Customer Service, Management, and 7 others.
A career timeline built from the work history available for this profile.
Managed Salesforce platform, related projects, and integrations supporting our customer support, operations, accounting, and marketing teams.- System Administrator for our Salesforce Service Cloud Platform - Implemented formal development process using agile methodology, which included sprint planning, backlog management, capturing business requirements.
Managing the customer service and sales support for multiple company brands.- Provided direction to support teams to ensure each brand’s unique policies and products were properly supported - Managed support agents and supervisors to meet department KPIs, and evaluated performance- Managed tool for tracking customer issues and served as administrator while.
Managed all operational aspects of the Consumer Services group, including the Call Center, Customer Service, Distribution, and Training departments.- Supervised, developed, and evaluated performance of Consumer Services Managers - Identified and introduced “Best Practice” business strategies to maximize productivity and efficiencies, via the seamless.
Managed the complete Call Center operation.- Managed the operation of the Call Center, ensuring maximum level of profitability by maintaining appropriate staff levels and established productivity levels through efficient sales staff - Managed sales floor and supervisors and evaluated performance- Forecast upcoming call volume and project staffing needs.
Supervised the day-to-day operations of Call Center and managed a group of supervisors.- Provided direction for the supervisors to ensure that performance metrics were achieved - Supported and supervised Call Center Supervisors & Representatives- Ensured high customer satisfaction by monitoring, evaluating, and providing performance feedback and training.
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Brad Fitzpatrick is listed as IT professional with experience managing systems, processes, and teams.
AeroLeads has found 1 work email signal at @balsambrands.com for Brad Fitzpatrick.
AeroLeads has found 3 phone signal(s) with area code 415, 650 for Brad Fitzpatrick.
Brad Fitzpatrick is based in Boise, Idaho, United States.
Brad Fitzpatrick has worked for Balsam Brands and Tickets.Com.
You can use AeroLeads to view verified contact signals for Brad Fitzpatrick, including work email, phone, and LinkedIn data when available.
Brad Fitzpatrick holds Ba, Communication from Santa Clara University.
Brad Fitzpatrick is listed with skills including Call Centers, Training, Customer Service, Management, Project Management, E Commerce, Call Center, and Social Media.
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