Responsibilities include: - Transforming software and IoT product implementations into turn-key solutions to be deployed to the field (40+ countries)- Identify and improve strategic internal processes and reduce overall operational and support costs. - Manage the Customer Experience dept. including pre-sales, sales, pre-implementation, implementation, post-implementation, support, and customer satisfaction- Budget and proposal development- Data Analysis and proving feedback on international best-practices on Data Use, Data Privacy, and relevant legal frameworks- Project and Implementation Management (40+ countries)- Product support processes, training and documentation

Head of Customer Solution development and implementation of SystemOne products for existing and new customers globally. - Manage project implementations (30+ countries) - Operational cost review and minimization- Establish company framework and processes for: Pre-implementation, implementation, post-implementation and support - In-country travel (21+ countries) in LMIC's- Managing the Customer Experience

As VP, Implementation, I was responsible for setting up the South African office of the company and growing the Implementation, Support, Administration and Data Analysis teams. Additional responsibilities included coordinating the global implementation of the GxAlert / Aspect platform. This includes the contract negotiations, in-country landscape analysis for integration, implementation coordination, management and deployment of the necessary hardware, software and human resources to ensure that GxAlert / Aspect meets the requirements of the Ministry of Health from the outset. Provide consultation with various diagnostic device makers and connected-diagnostic stakeholders with broad experience in information management for infectious disease diagnostics, implementation research and experience in QA and EQA for point of care and laboratory-based testing.

Lucerae Consulting specialize in medical instrumentation connectivity and data management solutions as well as consulting on instrument design, requirements specification, development and implementation of technologies intended to be developed for resource limited settings.Key focus areas include point of care systems and management for the integration of HIV and TB services.www.lucerae.com

Involved in research and development around point of care technologies for HIV and TB integration of services. Includes project management, research, software development and data management and analysis as well as consulting on system designs and implementation with collaborators.

Development of a point of care viral load device for HIV-1 monitoring. Research and Development in the BioMedical Research Group. Hardware (PCB) design & development, firmware development (C), PC-interface development. Thermal modelling. Control system design. Electronics.

Embedded system design and implementation on microprocessor platforms (both AD and PIC platforms). Upgrading of multi-processor legacy system (C development).