Reporting to the Group COO, this role defines and drives the overarching Group Operations strategy and operating model delivering business outcomes including expense reduction. There is an emphasis on change management and seeking opportunities for innovative market disruption.

Consulting projects have included:• Set up of Change, Communications and Training function (including PMO)• Supported the development of the strategic business plan for the Australian Workers Compensation Division of a major insurer.• Designed and delivered a culture change program for leaders in a large not-for-profit aged care provider.• Researched and developed the leadership transformation plan for a major university.• Designed and implemented an assessment centre for senior leaders in a large power utility.• Designed and delivered training modules in developing successful business cases.• Completed full-time contract role as Head of People and Capability for a large construction and property development company delivering a program of transformational change.

Appointed to lead HR for a private company engaged in engineering construction with over 2500 employees, $1.1B in revenue that operates across Australia, New Zealand and the South West Pacific.Key achievements included:* Profitability of the business turned around from earlier losses resulting from large project failures to achieving industry EBITDA margins. The development of project management capability through recruitment and training underpinned this improvement.* Revenue grew from $600m to $1.1B while simultaneously growing the order book. Bid support especially around IR issues was critical in winning new sales.* Employee engagement scores turned around from being well below industry average to being above average in most business units due to a range of initiatives.* Improved end to end business processes linking design and construction* Transformed recruitment strategy and delivery saving over $2m annually with better hiring outcomes* Head of HR for the Group with a team of 23 – key challenge has been to ensure that HR support is effective for managers and workers in remote locations across Australia, NZ and the Pacific, including large Fly-in / Fly-out workforce.* Led change management of organisational restructures associated with new CEO and within business Divisions which turned around business performance more than doubling company value in 5 years.* Developed competency and performance based culture* Established leadership development programs that have supported culture change in safety and leaders taking personal accountability for results.* Crafted ER strategy to manage workforces in multiple industries across Australia and NZ to maintain competitive labour on sub-contracted and self-performed projects – without industrial disputation.* Involved in acquisition and divestment of business Divisions

Facilitated the implementation of a new Australian operational structure for Australia’s largest general insurer.*Established the business strategy and implementation plan, including leading extensive stakeholder consultations and facilitation of initial steps in the change program.

Appointed to lead the HR function for Vero and then subsequently the change management and development of HR structures for the merger of Promina with Suncorp Bank.Key Achievements included:*Leadership of 17 HR professionals providing the full range of HR services to the business, whilst overseeing change program related to merger* Developed and implemented communication program and staff workshops to prepare Vero employees for merger and “sell” its benefits* Facilitated negotiations on HR between Promina and Suncorp – achieved new HR structures that were supportive of each company’s very different business models and operating cultures

Key Achievements included:* Leadership of generalist HR team* Developed ER strategy, including negotiation of EBA’s with largely unionised workforce, which was successful in supporting the existing business and facilitating its future growth* Designed and implemented a change program to transform the culture from a utility to a client service organisation focused on continuous improvement and winning new business* Personally provided mentoring and coaching for key leaders and acted as confidante to the MD* Implemented leadership development program for frontline and middle managers – involved in-depth feedback, on the job coaching, targeted talent development and succession planning* Introduced an ageing workforce policy combined with new apprenticeship programs* Led HR due diligence on several major acquisition projects* Member of the Agility General Management team – appointed GM HR designate of AGL Infrastructure during demerger

Provided HR, leadership development and strategic organisational advice to corporate clients (insurance, FMCG, consulting, banking, internet development, telecomms) and State / Federal government agenciesKey achievements included:* Facilitated strategic planning conferences, development of strategic business plans and assisted with related change management* Developed HR strategies, reviewed HR functions and provided HR management services, including financial modelling and analysis of recommendations* Advised on effective knowledge management, related technologies and cultural change