Brad Hays Email & Phone Number

Charleston, South Carolina, United States

* Provides a high level of customer service by managing the warranty process that results in a quality experience for the homeowner, while balancing time and budget goals.* Manages warranty work in multiple communities and often work from vehicle and in or around customers' homes.* Travel to communities and meet directly with homeowners regarding their warranty requests.* Coordinate the scheduling of warranty repair work between customers and subcontractors.* Follow up, inspect, and ensure repairs are completed to high quality standards and complete.* Instruct customers on homeowner maintenance and communicate when repairs are not warrantable. * Ensure warranty request calls are returned within 24 hours, service is scheduled for completion within 7-10 business days, following warranty guidelines, and manage updates within our warranty tracking system. * Establish and maintain effective subcontractor relationships. * Update Vice President of Construction weekly on outstanding warranty calls * Proactively communicate any construction, customer service or safety issues to Manager with suggestions for resolution.* OSHA and HAZMAT certified* Winner of Customer Care Champion Of The Year (2022 and 2023)

Charleston, South Carolina Area

• Gathers preliminary investigative data (e.g., witness testimony, electronic data, physical evidence, and computer forensics to assess the validity of the allegation and determine the allocation of further investigative resources • Utilize standard investigative procedures to review and analyze reported information.• Executes the preliminary investigative plan by utilizing advanced investigative techniques such as the Reid Method in order to prove or disprove an allegation.• Creates a concise case report detailing the factual outcome of the investigation, as reported into the data base management system, by utilizing an approved standardized format.• Enforces the laws and ordinances of the city, state, and federal government.• Responsible for communication and conflict resolution for emergency operations.• Complete investigations with effective interview, interrogation, and negotiation techniques. • Responsible for writing search and arrest warrant affidavits documenting probable cause affirming this evidence to judges and magistrates and later defense scrutiny.• Investigate cases of ethical and business misconduct, including behavioral, ethical, and criminal misconduct by City of Charleston employees.• Testifying in court and being cross-examined • Acts for police Master Police Officer or Sergeant in his absence as directed.• Member of Civil Disturbance Unit.• Member of Crisis Intervention Team• Field Training Officer• Obtained the rank of SPO- Senior Patrol Officer

Charleston, Sc

• Served as direct account manager and sole executive contact to one of the company’s largest clients.• Proven experience in proactively identifying and procuring new account opportunities in an assigned geographical territory.• Responsible for product, pricing, research and analysis by working with product management, engineering, sales and finance to develop competitive pricing strategies.• Work with sales team to develop brand strategies to ensure a consistent marketing strategy• Plan the launch of new products and releases and managed the cross-functional implementation.• Responsible for hosting daily conference calls to executives to ensure products and services were serving the client’s needs • Managed sales through forecasting; account resource allocation, and account strategy.• Built and maintained relationships at an executive level, including the president of the HR department, in order to keep client and ensure satisfaction and contract requirements are fulfilled

Columbia, South Carolina Area

• Assigned a multi-state geographic territory and tasked with market development, increase sales, cold calling new customers, and providing consumer level support to physicians, hospitals, rehabilitation clinics, and other health related professionals• Assisted disabled customers by educating them to all state and federal resources available in order to make a positive impact on their lives.• Analyzed patient needs and disabilities to formulate medical equipment to adequately provide support.• Build strong relationships with all physicians and other medical professionals through networking efforts.• Conduct in-service training for a variety of healthcare professionals in front of group settings.• Proficient in all Microsoft Office products as well as Apple OS operating systems.• Properly conduct and document home and client evaluations.• Adhere to all local, state federal requirements such as ACHC, HIPAA, OSHA, etc.• Nomination and Finalist for 2012 Core Ideology Award-Focus on the Customer (out of 2000 employees).

Charleston, South Carolina Area

• Managed all daily operational activity of local installation crews, sales, marketing, and customer service issues of the Charleston, SC branch.• Conducted in-home presentations of Leaf Guard products demonstrating benefits, writing up contracts, estimating construction costs, and assisting customers with continued support after installation of the products.• Worked with installation crews to ensure total customer satisfaction.• Developed leads through trade shows and referrals of existing customer base.• Client Follow up to ensure all expectations were met

Charlotte, North Carolina Area

• Analyzed exposure levels for the bank in regards to fraudulent accounts and standard banking operational procedures that put the bank at risk for loss.• Conducted major complex criminal investigations related to fraud involving some of the banks largest clients. • Built and maintained relationships at an executive level, including the presidents of major businesses, in order to keep clients informed on risk, negotiate when losses incur and ensure client satisfaction and retention.• Contributed to profitability by recovering over one million dollars in theft.• Collaborated with local, state, and federal agencies to apprehend suspects and recover loss.• Developed operation procedures which proactively safeguard customer and bank assets.• Winner of the Star Award for the arrest of over 50 counterfeit check suspects ending a check ring responsible for over $300,000 dollars in loss in the Miami, Florida area.

Charlotte, North Carolina Area

• Served the public through community-based policing involving duties such as traffic control, neighborhood patrol, intelligence, and responding to calls of service.• Reviewed files and criminal records to develop possible leads, such as previous addresses and aliases.• Obtained necessary legal documents, such as warrants and extradition papers, to bring about return of fugitives.• Testified in court to present evidence regarding cases.• Compiled and analyzed data from patrol unit reports in order to identify patterns of crime.• Excellent track record of service, nominated for the Medal of Merit for the safe evacuation of a flash flooded neighborhood.

Bachelor Of Science (B.S.), Criminal Justice/Police Science

Education record