Brad Lacoste, Pmp Email & Phone Number

Olathe, Ks, Us

Olathe, Kansas, United States

Implementation and integration of ERM, Database, Communication and Collaboration applications, Interfaces to Lab Equipment, CRM, and Cyber-Security.

Kansas City Metropolitan Area

Contracted to Microsoft to strategically restore and strengthen customer relationships, leading to the successful retention of contracts valued at 4.5 million dollarsCollaborated closely with Product Management and Engineering teams, delivering continuous, insightful feedback derived from thorough analysis of customer requirements and needs, fostering a trusting and customer-centric environmentDesigned and developed innovative solutions to maintain the Microsoft Security Stack product roadmap, prioritizing features and initiatives based on business impact and customer valueAdvocate for Enterprise-level customers, engaging in regular calls and in-person meetings to drive the strategy and execution around achieving each customer’s unique goals

Kansas City, Missouri Area

Partnered with client and Cerner network teams to integrate and enable two-way connectivity via RDS, Citrix Console, and prebuilt server stacks Reviewed and improved compliance for client applications and purge jobs with an average improvement of 15% while leading process improvements at the hospital organization levelCollaborated with client Service Delivery Manager to identify untapped opportunities in Cerner application offerings, increasing Cerner's footprint and solving client needsEngaged directly with customers and internal stakeholders to gather feedback, understand their challenges, and convert those insights into product enhancements

Kansas City Metropolitan Area

Project managed end-to-end implementations of Cerner EHR and IT support at newly signed healthcare clients with an on-time delivery of 95% Assessed client systems and processes to identify areas for improvement and presented findings with recommendations on how Cerner can solve for these deficienciesLead TPM for the Cerner Mobility Managed Service, allowing doctor and nursing staff access to the Cerner Electronic Health Record, secure texting and calling, and remote medication orders via hand-held proprietary devices and cell phonesPresented product and service demonstrations to C-level executives and at large town-hall style meetingsCustomer-facing training of client personnel at all levels from individual contributor to C-suite to create and learn new processes, procedures, and software

Kansas City, Missouri Area

Direct manager for IRC Situation Managers performing daily oversight, team recruitment, and performance reviewDefined the strategic vision, roadmap, role, and responsibilities of the Situation Management organization growing it from 8 members to 30 over 2 yearsDeveloped and refined organizational SOP’s and OLA’s, collaborating with cross-organizational teams throughout Cerner utilizing exceptional organization, presentation, and communication skills, both verbal and written

Kansas City, Missouri Area

Coordinated and managed ad-hoc teams of diverse technical resources to restore downed or severely impacted client systemsManage escalations closely, acting as the quarterback for all critical issues and ensuring multiple internal teams are aligned, communicating major milestones and updates to client and Cerner senior level executives on a regular basisPerformed data center server monitoring, troubleshooting, and restorationDemonstrated ability to deal with change and excel in high-stress situations

Kansas City, Missouri Area

• Monitored and managed the Digital Cross-connect Systems for the Sprint Broadband Network and Lucent wireless cell site equipment• Responsible for system/technology support, analysis, and recommendations for system enhancements• Reviewed and analyzed support systems/technology for end-to-end processes on ION Service Assurance and High-Speed data service offerings

Arlington Heights Il

• Provided programming and hardware support on Norstar and Meridian phone systems, using remote access tools and verbal instruction via phone• Core Team member and knowledge base manager for the creation and implementation of the Primus Knowledge Base• Managed multiple project and status reports for client management teams