Operations/Network Operations Management
Telewest (Now Virgin Media)
As Operations Manager I was responsible: • for the introduction of new Cable Television and Telephone service operations within the West Midlands, including Service Management (managed Networks) for several Major Telecommunications Operators, including BT, Vodafone, and Orange. • for the introduction of operational Business Support Systems Development (Remedy - ITIL based solution).• for building & managing a National Network Operations Center for UK service, for National Network, Digital Telephone Exchanges, Data Provisioning, Network Maintenance. • 1992 – 1995 Operations Manager – Introduction of Telephone services across the West Midlands.• 1995 – 1999 Network Operations Centre Manager – Managed the Centre and their National Telecoms Network, Introduced Managed Networks for Major Operators (Orange, Vodaphone, Hutchinson Telecom), Fault Despatch Management for UK. • 1999 -2001 Project Manager – Network Operations Capital Projects - Centralised Network Operation Migration from multiple sites, Year 2000 change over Planning for all Network Equipment• 2001 -2002 Quality Assurance Manager - Introduced a new Quality Management System including Process Software to reduce the Cost of Quality across the Network Operations Organisation. Introduced and developed on-line process mapping which was rolled out operational departments via internal training. Set up and monitored Key Process Indicators to measure performance of the teams.• Responsible for Recruiting and managing multiple teams of Technicians, I.T. Engineers, Administrators, Data Engineers, supervisors, Managers during the key start-up years for the introduction of Cable Television and Telephone across the West Midlands, prior to Virgin Media owing the operation.• Responsible for managing CAPEX Infrastructure projects and OPEX budgets for Operational resourcing requirements.
