Bradley Biddlecombe Email & Phone Number

Bristol, England, United Kingdom

Support Operations Manager for the Genesys Support Practice (UK)Team. With responsibilities including but not limited to:- To drive service excellence across front line services with a strong emphasis on continual service improvement and industry best practice- Be accountable for the delivery of high quality, reliable, secure and performant IT services to our customers- Oversee and ensure adherence to policies, processes, procedures and best practice across Service Desk, Application Support and Infrastructure functions- Create, assess, and present relevant management information (MI) and reports that provide transparency, service insights and facilitate service improvement and investment planning- Provide leadership and management for Service Desk staff and Support Engineers- Work in close collaboration with different resolver groups, both internal and external, to achieve positive outcomes- Work collaboratively with IT and business project teams in support of strategic and operational objectives- Promote a culture of operational excellence, professionalism, and proactivity within your teams including personal development and performance management- Maintain and support information security standards - Ensure the team is cohesive both collectively and as individuals, focused on providing the highest standards of service to users both in the technology they use and the day to day support they receive

Uk

AltCorner is a promotional platform for alternative music; documenting upcoming artists and established alternative acts. Driven by a team of passionate writers and photographers, AltCorner strive to make a difference in the music world by focusing on the rising stars of alternative music. Great artists are out there and we showcase them every day through news coverage, reviews of the latest alternative releases and interviews.

Team Leader for the Application Support Team within IT Operations. With responsibilities including but not limited to:- Communicating goals and deadlines to team members- Co-ordinating Customer requests and demands - Managing workloads of the team and delegating tasks- Creating a productive work environment for the team using gamification, trust and other appropriate strategies- Assessing team performance and providing feedback to employees- Assisting with hiring and training employees- Assisting with the daily operation of the organisation- Performing customer service functions, including interacting with customers and answering questions- Providing teams with information about recent developments, programmes and policy changes of management

Bristol, England, United Kingdom

Voice Services Support Lead for the Application Support Team.

Bristol, United Kingdom

As part of the Application Support team, I am responsible for managing the resolution of application and system issues that arise and affect our array of customers. In order to excel within my role, I have to use my technical IT knowledge and use my ability to manage multiple high-level tasks under pressure due to the nature of the issues occurring abruptly and often requiring immediate solutions.Another key part of my role is to provide professional and dedicated communication to our customers across a myriad of different channels. The role includes providing technical support to teams within the organisation, and to external clients (both virtually and on-site) when required. My workload is managed by using our internal ticketed query system and it is my job to ensure that the comprehensive database of customer requests, faults and resolutions are kept up to date. Other areas of my role include maintaining and updating technical documents and procedures, identifying and resolving technical issues proactively and preparing maintenance plans and upgrading schedules for our various systems.

Bristol, United Kingdom

In correlation to my employment with Anana, I was undertaking the Infrastructure Technician Level 3 course. As part of this qualification, I was part of the application support team that provide 1st line support to customers by responding to incidents logged by phone, email and via the customer's service desk(s). Another part of my role was to monitor alarms and notifications ensuring they are dealt with or escalated to the correct personnel accordingly. On a day-to-day basis, I facilitated daily system maintenance tests of all our IT systems and infrastructure to confirm system health - investigating into any test failures so they are appropriately logged, and escalated, in line with documented procedures. Upon the successful completion of my apprenticeship programme, I achieved the grade of Distinction and earned the following qualifications: MTA Networking Fundamentals MTA Mobility and Devices Fundamentals MTA Cloud Fundamentals BCS Level 3 Award in Business Processes BCS Level 3 Award in Coding and Logic

Bristol, Bristol, United Kingdom

After two months as an event consultant, I was asked to join the content creation team and make the step up to become copywriter. Immediately when beginning this role, I was assigned to work on Prysm's largest event of the calendar year, The Business Show. I crafted and contributed the written content in this this year's official show guide, a document issued in both digital and print form, that will be distributed to over 25,000 people. Within this role, I consistently used my ability to jump in and out of different sectors and topics, having worked on an eclectic range of events from the European Neuro Convention to the B2B Marketing Expo. Alongside my work on show guides, I have also written press releases, brochures and had articles published on both the BusinessZone website and the Institute of Chartered Accountants in England and Wales (ICAEW)'s official website.

Bristol, United Kingdom

With Prysm Media Group, I began working as an event consultant where my role was to investigate and attract a target audience who would be interested in attending the event I was assigned. I excelled within this role by using my skills in telecommunication and digital marketing, regularly hitting my targets and consistently performing to a high standard. I was part of the delegate acquisition team for Legalex 2017 that together, through hard work and team ethic, achieved the accolade of registering the most visitors that Legalex has ever had in its history.

Bristol, United Kingdom

With Red Eight, my main role was as a website designer and developer. During my time with the company I also did work in the sectors of graphic design and marketing for a host of reputable clients. My role included speaking to the client in question to develop an understanding of their ideas and wishes. Following this initial meeting, I would go away and create a comprehensive plan and mock-up artwork in accordance to their wishes. Throughout the project, I would ensure that communication between myself and client was prominent, working tirelessly until the work in question had reached an all encompassing point of completion. For Red Eight I worked with a host of high profile clients which included the UK's number one Casting Director, Mark Summers and renowned London Artist, Fiona Hawthorne to name a few. Each client represented a different challenge and required a variety of expertise, leading myself to develop great experience within marketing for small startup businesses to worldwide companies. I have worked extensively on several clients' digital marketing strategies, creating a plan that was executed effectively on platforms such as email and social media.In terms of website development, I gained two years of extensive experience and capability in HTML, CSS, jQuery. Corel Draw, InDesign and Javascript.

A Levels, A Levels

Information Technology, Product Design & English Literature and Language

High School

GCSEs