- Utilize internal tools, company culture, and industry training to cultivate meaningful customer relationships and provide exceptional experiences.- Communicate the financial wellness value proposition of Payoff to members through various communication mediums including the phone, live web chats, and CRM tickets.- Work to identify opportunities for improvement within internal processes and help ideate on how the team can execute upon these opportunities.

- Built and maintained employment programs that integrated adult clients with developmental disabilities into the workforce. - Conducted situational job site analysis and employed effective behavioral management techniques.- Produced 100% employer satisfaction during tenure and excelled in attendance records in comparison to non-disabled employees in the hospitality industry. - Internally recognized for outstanding performance and volunteering higher caseloads.

- Garnered purely performance based business-to-business sales and marketing experience. - Cold called 30-40 small to mid-sized businesses per day and acquired qualified customers through profitable sales transactions.- Conducted field interviews for potential hires as well as led team building exercises on successful sales techniques and product review.

- Directly supervised a hand selected group of 12-15 individual Lifeguards and Swim Instructors each summer.- Demonstrated superior levels of customer service and fiscal responsibility to ensure the success of the Aquatic Programs in the community.- Delivered mid and end of season employee assessments of skills, knowledge and abilities to maintain high levels of standards for each position.