Bradley King Email & Phone Number

Eastbourne, Gb

Eastbourne, Gb

United Kingdom

At Tribal Group, I have honed my skills in troubleshooting Dynamics, ensuring seamless operations and resolving complex issues efficiently. My role has expanded to include upskilling team members, fostering a culture of continuous learning and development.Taking ownership of the Dynamics service desk, I am transforming our customer service approach into a customer success model, focusing on proactive support and long-term satisfaction. I spearheaded the creation of a Dynamics community within the organisation, promoting knowledge sharing and collaboration.To empower the next generation, I implemented a robust documentation culture, ensuring that valuable insights and solutions are accessible to all. Collaborating with various departments, including Product, Professional Services, and Directors, I have driven impactful changes that enhance our customer base’s experience.

As a passionate advocate for Dynamics and customer service, I was promoted to Business Application Manager at Infinity Group. Embracing this role wholeheartedly, I undertook an apprenticeship in leadership to build upon my foundational skills in healthcare. This experience enhanced my coaching and empowerment abilities, further developing my customer service expertise.In this role, I managed a multi-Dynamics desk, covering both the CE and BC markets. I successfully grew the team from 1 to 5 members, regularly mentoring them and receiving positive feedback on my impact. My efforts broadened my commercial awareness and fostered a culture of inclusion and growth, with many team members advancing to Professional Services.I continued to build my knowledge on troubleshooting Dynamics while leading the team, making this hands-on approach effective in building rapport and driving meaningful changes. I thoroughly enjoyed my time working and learning all about what Dynamics has to offer.This role reignited my passion for teaching, coaching, and mentoring others. Bringing in new team members unfamiliar with Dynamics 365 and seeing their progress a year later spoke to my values of growth and collaboration.Additionally, this role strengthened my resilience in team management, teaching me that adaptability is key in a fluid environment.

Tunbridge Wells

At Infinity Group, I had the unique opportunity to build the service desk from the ground up. Initially, I was the sole person dedicated to handling Dyanmics 365 support inquiries. This environment allowed me to thrive as I had access to functional consultants who helped me upskill in troubleshooting Dynamics 365. This role not only enhanced my technical abilities but also reinforced my commitment to customer service and success. This role ignited my passion for Dynamics Customer Engagement (CE) and highlighted the significant value it can bring to organisations. I implemented Business-As-Usual (BAU) processes and grew the service desk team, ensuring we consistently met Service Level Agreements (SLAs). My efforts led to the successful delivery of high-quality support services, which was recognized through positive customer feedback and ongoing support.Throughout my tenure, I also achieved Microsoft certification, further solidifying my expertise in the field.

Pembury, England, United Kingdom

Technical Support Specialist at EonicAt Eonic, I provided comprehensive technical support and help desk services for customers using Windows OS, Office 2016/365, ServerR8/CRM Dynamics, and 3xc (internet phone system). My role involved resolving customer service issues, enhancing customer satisfaction, and assisting users in maximizing the benefits of the company’s software. I also built and maintained websites using HTML, CSS, JS, XML, and XSLT, while gaining knowledge in SEO, DNS management, email systems, and web servers.I was responsible for ensuring the backups and maintenance of the company’s IT infrastructure and supporting the daily operations of the office. Additionally, I managed projects for both new and existing clients, delivering high-quality customer service that resulted in positive feedback and ongoing support.Sales and Marketing ExperienceI expanded my skills in sales and marketing by generating leads, setting up email campaigns, attending networking events, and representing the company at trade shows. I actively participated in team meetings to develop and implement new ideas, working closely with the managing director.IT Support and Front-End DesignMy primary focus was on IT support, with responsibilities including raising and closing tickets in CRM Dynamics, adjusting back-end forms to improve workflow, and creating knowledge-based articles to assist with future issues. I collaborated with a senior consultant to achieve these goals, using remote tools to diagnose and fix problems on end-user PCs.As a front-end designer using EonicWeb5 CMS, I developed bespoke modules to meet client needs and managed accounts throughout the project lifecycle. This role provided me with valuable insights into the operations of a small business.

Pembury, England, United Kingdom

I was promoted to senior support worker, which involved training inexperienced staff, contributing to team meetings, managing my resources, providing leadership, developing working relationships with colleagues, and allocating and checking work with the team. I also supervised two staff members and planned day trips for the team while writing risk assessments and other office paperwork and reports. Attanded: NVQ Team Leading and Health and Social CareIalso completed several qualifications and training courses to enhance my skills, including Equality and Diversity, Infection Prevention and Control, Mental Health and Learning Difficulties, Deprivation of Liberty Safeguards, Dementia Awareness, Positive Risk Taking, Autism Awareness, Epilepsy Awareness, Medication Administration (including controlled drugs), Report Writing, Food Safety and Hygiene, First Aid, Fire Safety, Health and Safety, Moving and Handling, and Behavior Management (including physical behavior management).

Pembury

Full time support worker care for vulnerable adult with profound learning difficulties. My work was conducted in a home environment, and I ensured that the individuals I supported lived a fulfilled life. Over the years, I supported more than 50 service users residing in different homes across the site, with each home having at least 5 residents and 12 staff members. My responsibilities included: Communicating with and maintaining records for the individuals. Ensuring the health and safety of myself and others. Administering medication. Providing food and drink. Assisting with personal needs.I gained extensive knowledge and experience supporting service users on holidays and participating in care reviews while adhering to the company's policies and procedures.