Bradley Millner Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

Greater Sydney Area

Gregory Hills, New South Wales, Australia

London, United Kingdom

Sydney, Australia

- Responsible for building the strategic operations of the Membership & Ticketing department- Directing a team of three full time and five casual staff on the day-to-day customer service to Members and operations- Developing a Member first approach model for the Club to improve Members experience and engagement- Devising the strategy and implementing the relocation of over 18,000 Members seats into two new venues for the 2016/17 Season- Executed a multi-channel communication plan for Membership renewals that resulted in a Club record of over 15,000 Members renewing their Membership, of which 13,000 automatically renewed into new seats- Managed the new Member acquisition marketing strategy across eDM, website, social, SMS and outbound calls ensuring we reached the Membership target and club record with 20,022 Members signing up in the 2016/17 Season- Developed the ticketing build and marketing strategy for the two new venues, including a multiple ticket release Sydney Derby match which broke the domestic club attendance record with 61,880 in attendance.

Sydney, Australia

- Managing the Membership renewal and on sale strategy for the 2016/16 Season - Responsible for supervising and training six casual staff during our renewal and on-sale periods- Managing the end-to-end fulfilment process for Membership packs- Working closely with the Marketing Department on building targeted eDM campaigns to Members to improve customer service and provide Members with more engaging content- Responsible for all match day ticket deliverables across the business- Managing the implementation of the WSW Rewards program to rewarded Members for their engagement with the club.

Sydney, Australia

- Assisting in the Membership renewal and sales strategy for Season 2014/15 resulting in a record number of 90% of Members renewing.- Implementing additional Member contact points to improve Membership renewals and build on the fan journey to becoming Members, leading to over 18,706 Members signing up.- Assisting the ticket build and sales strategy for the 2013/14 and the 2014/15 A-League seasons, resulting in five ‘sold out’ matches and a league high season attendance average of 12,505- Responsible for trialling the Member Seat Release program- Directing the ticket build and ticket sales strategy for the 2014 AFC Champions League where the Final sold out in seven days.- Managing the tender process for a new Membership CRM database in the absence of the Membership & Ticketing Manager.

Sydney, Australia

Sydney, Australia

Darlinghurst, Sydney

St Leonards, Sydney

Bachelor Of Business Administration (B.B.A.), Sports Management

Higher School Certificate, High School Certificate, Year 12

Activities and Societies: - Peer Support Leader - Diligence Award Winner (2003, 2004, 2006 and 2007) - Ranked 1st in Design & Technology.