- Cherwell Certified Professional Support (CCPS certified.)- Responsible for Upgrading CSM Software.- Executer of Database Refreshes across environments.- Provide accurate and timely attention and triage of escalated issues.

- Resolved submitted tier 2 support desk ticket and work requests in an iSupport environment.- Collaborated with Third Party vendor support on issues that are not resolvable locally.- Set up and configured accounts as needed for users.- Reviewed, tested and deployed proprietary and Third Party software patches.- Performed QA testing on newly developed software utilizing Jira, Trello.- Trained and transition repeatable / simple fixes to Tier 1 support desk.

- Collated appropriate system logs by trawling the log repository, analyzing the same to identify the source of a given problem and providing a solution based on this analysis, product knowledge and prior experiences. - Implemented software, software changes and bug fixes. - Collaborated with Third Party vendors to install, configure and troubleshoot software. - Used SQL to update and maintain data in multiple Database repositories. - Communicated with clients and keeping them updated on the progress of their Projects and open issues. - Used network discovery tools like tracert, ping, telnet and dig to troubleshoot connectivity issues both internal and external. - Worked with R&D teams to help develop product enhancements. - Created and documented training methodologies and materials for all systems, processes and departments, published to all Finastra teams.

- Successfully maintained, monitored, and supported various systems and applications such as: Windows Server 2003, XP, Dollar Universe, Web Series, and Virus Scan software.- Utilized troubleshooting and problem solving skills with software to assist and resolve end user customer issues.- Implemented company-wide software solutions.- Maintained customer relations by mediating between vendors and customers.

- Maintained Network and IT infrastructure for Macintosh based company.- Performed applications support for all internal software.- Created and documented training methodologies and materials for all systems, Processes and departments, published on company Intranet.- Responsible for Website management and maintenance

- Key Graphic Designer.- Point person for Flash, HTML and CSS programming.

- Designer and Programmer of custom web sites and logos.- Performed administration of web sites and ISP relations for clients.- Maintained excellent customer relations through effective communications and timely completion of projects.- Established and managed contracts to fit customer Project specifications.