Matthew Durrant Email & Phone Number

Mableton, Ga, Us

- Understanding our buyer personas and the needs and “pains” of our target market- Generating and qualifying leads- Cold-calling and cold-emailing qualified prospects- Writing and adapting email scripts and outreach sequences- Using social selling techniques to attract and source leads- Updating and keeping detailed notes in our CRM- Brainstorming and executing new strategies to attract our target market- Working together with the team to establish and share prospecting techniques that work- Keeping up to date on trends and news from the industry, our competitors, and our target market- Trying out and using various prospecting tools and software- Networking, face-to-face meetings, and any other activities that help to generate and close leads- Helping to create updates and reports for presentation to management.

Atlanta, Georgia, United States

Responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction.Required to perform work on products and services on financial/ATM products; Make minor repairs and replace components on equipment such as PCs, workstations and peripherals, printers, front-end POS systems, First Line Maintenance on ATMs and kiosks, and single pocket proof encoders.

Pennington, New Jersey, United States

- Provided client-facing level one technology support for a global user-base, Involving basic troubleshooting of Microsoft applications and proprietary systems. - Troubleshooting technologies in the Bank of America environment such as: Windows 7/10, Mac OS X, Microsoft Office, Cisco/VOIP telephony, Blackberry, Android, iOS (iPad/iPhone), ticketing systems, and active directory. - Assisted clients in a timely, organized manner and with exceptional personality. Gained valuable experience in a fast-paced technology call center environment. - Operated with technology ticketing systems such as ITSM, to document, categorize, and organize technology issues faced at Level One to better assist other teams in finding the root cause for larger scaled technology issues. - Consistently met and exceeded performance targets and goals correlated with call handling and customer service.

Rahway, Nj

- Maintained positive relationships with customers through professional courtesy, timeliness, efficiency, and excellent customer service skills- Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays, and delivery bags- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies Created orders, documented special requests, and followed up with kitchen personnel to foster top-quality service and minimize complaints- Collected credit card, cash, and gift certificate payments from customers and made proper change for cash transactions- Collaborated with kitchen team to support order preparation, manage efficient deliveries, and minimize customer service issues by verifying meals

Union, New Jersey

- Performed service visits around campus and diagnosed and completed preventative maintenance on all systems- Managed all on-site and off-site installation of new systems on computer labs across campus- Provided technical support to troubleshoot, repair and maintain operational efficiencies on computer equipment- Maintained inventory records on all computer equipment in and out of campus office

Edison, New Jersey

- Monitored and screened visitors to verify accessibility to inter-office personnel- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information

Colonia, Nj

- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers- Reviewed and resolved differences between accounting information and cash drawer- Processed POS transactions, including checks, cash and credit purchases or refunds