Oversaw the Audio/Video/Lighting systems of the campus, ensuring services and events ran smoothly.• Led a team of volunteers that controlled the audio, video, and lighting for multiple services each week.• Trained an intern to serve as Producer when I could not attend.• Trained new volunteers on systems.• Coordinated with lead church technician for required changes in configurations.• Scheduled volunteers.

• Develop, edit and release episodes every 2 weeks, hosting guests including Red Jensen of NASA. • Edited over 50 episodes, including leveling audio levels, adjusting equalizers, removing background noise, performing the final render, and publishing the episode. • Moderate online community of 100+ Discord members, ensuring activity is friendly, encouraging, and kid appropriate.

Executes the following roles as needed* Site Custodian: Supervise event site cleanup activities.* Medic: Observe players continuously for signs of dehydration, heat-related or other medical issues; serve as the first point of contact for medical concerns. * Den Keeper: Manage players during their assigned Den Duty shifts, ready content, players, and props for Narrators and ensure completion within set time parameters. * Narrator: Run scheduled approved content, organize players into various and changing roles, serve as a primary source of information for players, mediate rules, and mechanics concerns.* Writer: Create written content for players to enjoy while abiding by various content standards.

Provided on-site and remote support for office users and sites, maintaining maximum up time and minimal wait times. Tier 1 and Tier 2.• Migrated 2 VMs from VMWare to Hyper-V. Created multiple VMs in VMWare and over 60 VMs in Hyper-V.• Imaged over 100 devices utilizing MECM.• Created MECM task sequence.• Led 3 major IT projects.• Drove conversations and actions regarding network security remediations, personally remediating 4 vulnerabilities and assisting with 9 others.• Actively participated in and contributed to Cybersecurity Incident Response Planning.• Served as Assistant Investigator for Incident Response Team.• Applied IP Scan ranges and IP Location Ranges in LANSweeper.• Spearheaded the implementation of and configured FreshService ticketing.• Designed and implemented software to monitor site online/offline status, granting insight into site up/down status.• Communicated with vendors including firewall configurations, Accounts Payable, and equipment replacement, speeding up delivery times.• Managed devices and users in Active Directory, MECM, Azure, and Intune.• Authored Knowledge Based Articles for users and technicians.• Reloaded Cisco managed switch configurations.• Imaged and deployed new computers to sites, including a full refresh of the Burger King locations, resulting in managers being more efficient.• Managed the HelpDesk and HelpDesk Team.

Advised 40 stores with $14MM+ revenue on opportunities for improving sales, profit, customer satisfaction, efficient systems and product quality.• Analyzed territory sales and costs, providing recommendationsfor improving sales and profits and reducing theft, contributing to 15% sales growth in 2021.• Evaluated stores on customer experience, safety,quality and compliance with policies and procedures, providing action plans for correcting operational issues: • Improved customer satisfaction ratings in stores, with some experiencing gains of 55% in increased satisfaction. • Achieved 99.9% A level health ratings. • Changed elderly patron’s tire, generating lifetime customer loyalty. • Contributed to 3% traffic growth in 2021. • Provided monthly hands-on training for franchisees, managers, and employees including 3 store openings, over 10 change-in-store-ownerships, new products and new processes.• Collaborated with store owners and managers in identifying store processes and opportunities for improving profitability.• Evaluated and advised on material and labor costs, achieving improvements in average store performance over the past 2 years: • 1.7% savings in material costs and 7.4% reduction in labor costs in 2021. • Increasing average check by 17%, weekly transaction counts by 5% and net sales by 17.7%. • Stabilizing food costs at less than 28%, despite loss of contracted vendor prices. • Reducing labor costs to less than 24.5%, reflecting efficiency improvements. dedicated employees and lower turnover of longer-term staff.

Provided customers with technology solutions for home, school, and work. • Guided customers through technology purchases, educating customers and providing recommendations. • Gathered and analyzed information important to assessing customer needs; provided guidance on complete solutions, contributing to add-on sales and market basket volume.