Charles Bradley Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Charles Bradley is the founder and principal consultant of Charles Bradley Consulting, LLC. As a leadership coach, consultant and trusted thought partner, Charles collaborates with individuals, government agencies, and non-profits to help them achieve their goals and drive sustainable improvements. His approach empowers clients to implement strategies that not only achieve measurable results but also create lasting positive change for communities.Charles is the former Division Director of the Mecklenburg County Youth and Family Services (YFS) Division in Charlotte, NC, where he led one of the largest child welfare divisions in the state. From December 2013 to April 2024, Charles managed a $55 million annual budget and a team of over 450 professionals. Under his leadership, the number of children in foster care decreased by almost 50%, child safety metrics dramatically improved, and placements with relatives increased—showcasing his ability to implement data-driven strategies that generate impactful, sustainable results.Before joining Mecklenburg County, Charles spent over 11 years with the Connecticut Department of Children and Families, where he held both leadership and direct service roles. Throughout his tenure, Charles was known for his strategic focus on improving the child welfare system and advocating for stronger support for families. His work at various levels of large government organizations laid the groundwork for his transformative leadership in North Carolina.

Mecklenburg County, North Carolina, United States

• Direct vision and strategic operations, comprising of 450 staff and managing a $54MM budget• Provide leadership of child protective services intake, investigations, family in home services, permanency planning, foster care licensing and placement and adoption services• Lead collaborative, organizational change initiative in partnership with the Annie E. Casey Foundation Child Welfare Strategy Group and internal county resources to implement family, child, and youth driven practices • Coordinate and develop programs/services, identifying unmet needs and defining objectives to meet those needs and systemically making decisions, including a race equity framework• Utilize data to drive strategy and innovation within the division through continuous quality improvement initiatives, professional development and training Selected Achievements• Retained and recruited staff, improving hiring process efficiency resulting in 19.49% vacancy rate reducing to 7.47%• Developed Onsite Clinical Support for child welfare staff to build staff resilience and support to mitigate the impacts of secondary trauma• Implemented Practice Model providing a framework, values and beliefs that guide the way the Division works with families, youth, and community stakeholders• Developed a dedicated child abuse and neglect hotline and an Online Reporting Tool for professional reporters improving the call rollover rate by over 50%• Increased child safety by reducing the number of backlogged investigations cases by 75% • Advanced child safety by improving timeliness of completing investigations cases by 20% • Secured technical assistance engagement with the Annie E. Casey Foundation, resulting in initial six-month engagement extending twice due to success of the engagement, moving YFS from “Good to Great”• Acquired the SafeMeasures data management and reporting systems to improve YFS Division’s ability to inform practice and improve outcomes for children and families

Mecklenburg County, North Carolina, United States

• Led vision and operations for a GEO District consisting of 54 child protective services social work staff, comprised of 9 supervisors and 45 social workers• Developed and implemented strategies for continuous quality improvements through reviewing and analyzing data, ensuring compliance with State, Federal, and County laws, policies, and procedures• Participated in escalated care team meetings with client’s providers and other care team members• Spearheaded quality assurance and continuous quality improvement activities and projects• Launched relevant multiple departmental training sessions to increase staff knowledge and skills, focusing on curriculum and learning developmentSelected Achievements• Led the development and implementation team of the County’s child welfare computer system, Integrated Social Services System (ISSI), resulting in more effective and effective case management reporting• Partnered with the Neighborhood Advocacy Center and the Charlotte School of Law to implement a program model for enhanced legal representation for parents involved in the child welfare system, resulting in model expansion to another district because of successful program outcomes• Created public service video “Reporting Child Abuse or Neglect in Mecklenburg County, NC,” on YouTube to increase awareness of child abuse and ensuring county citizens are informed

Middletown, Connecticut, United States

• Oversaw 4 child protective services units, including Investigations, In-Home Treatment, Permanency Planning, and Adolescent Services• Analyzed child welfare data to continually improve the work and meet the needs of Middletown residents • Partnered with key stakeholders to improve agency response to domestic violence cases Selected Achievements• Managed efficient service delivery and staff morale through a Reduction in Force (RIF) and reorganization of staffing and resources, focusing on strategic initiatives and planning• Served as management liaison and lead on the local multi-disciplinary team for sex abuse and serious child abuse/neglect cases

New Haven County, Connecticut, United States

New Haven, Connecticut, United States

Master Of Social Work (Msw), Public Administration And Social Service Professions

Master Of Social Work - Msw, Social Work

Bachelor Of Arts In Sociology