• Help Desk Management and Support -- providing MSP services to over fifty local clients and providing SLA-driven responses to over 1000 different laptops, tablets, and mobile support with a dedication to fast response times.• Create and manage tenants in O365, including Sharepoint and general groups for clients as well as manage Azure AD 2FA, Group Policies Management on Domain Controllers, and System Administration such as scheduled backups and maintenance on servers.• Use of applications including Hexnode, Addigy, DeepInstinct, Comet, Huntress, VSA and BeachHead to create policies and provide secure & safe device management, encrypted storage backups, and secure anti-virus implementation to the highest of standards.•Provide on-site support and manage/plan/design/delegate network mapping and installation of FortiGate/FortiNet/Ubiquity/Meraki/Cisco equipment.

• Work with Lansweeper (MDM Software) to both install and support clientele within the facility.• Schedule maintenance for various machines and downtime support to upgrade peripherals and make sure drivers are installed accordingly to Avery Dennison's Group Policy.• Develop documentation to help flow new coming employees/temp workers on proper procedures to enable more efficient workflow.

• Developed a schedule based on a rigorous labor-reduction system that increased the productivity of sales.• Instructed ServSafe safety sessions, and proper handling of food in a controlled environment.• Regional Slicing Team Champion and Fastest Sandwich-Making Champion of Indianapolis in 2016. Our team attended Las Vegas for finals in 2016.