Provide 24/7 IT support, desktops, printers, peripheral devices, etc•Assisted with troubleshooting and update/write documentation to add to Knowledgebase•Use Log-Me-in-Rescue for the Remote protocol while troubleshooting•Create/Modify/Assist with ZenDesk; Ticketing Database on a daily basis•Monitored ticketing queue; Respond to Incidents/Tickets in an efficient manner•Followed up with End Users/Clients to ensure Data Integrity and establish great customer service

Local Support for Local People. Tech Rescue is focused on helping Rockingham County companies and residents with their technology related issues.

Provided answers to clients by identifying problems; researching answers; guiding client through corrective steps. Answer questions regarding services and products. General troubleshooting technical problems with client’s computers including Windows and Apple operating systems.

Completed store operational requirements by scheduling and assigning employees; following up on work results. Maintained store staff by recruiting, selecting, orienting, and training employees. Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Ensured availability of merchandise and services by maintaining inventories.

Attracted new mortgage loan applications by developing relationships within the community, specifically with the real estate community; making sales calls to prospective customers. Approved mortgage loans by examining application and supporting documentation; estimating credit-worthiness; calculating repayment risk. Protected broker's image by keeping mortgage loan information confidential. Maintained office network and onsite computers.

Completed store operational requirements by scheduling and assigning employees; following up on work results. Maintained store staff by recruiting, selecting, orienting, and training employees. Maintained store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. Identified current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. Ensured availability of merchandise and services by maintaining inventories.