Director Of It Operations
Coppell, Texas
Created IT Operations department to meet the need for change management, infrastructure management and operational support roles within the organization.Manage team of 3 support specialists and 1 database administrator.Primary interface with 3rd-level support through 3rd-party consulting firm (GXA Networks, Richardson, TX).Manage group responsible for maintenance and administration of enterprise data center in Sterling, VA, disaster recovery data center in Coppell, TX and offsite hardware disaster recover site in Austin, TX, including all network, phone, SAN, NAS, server and UPS equipment.Manage group responsible for support of 60+ internal users, including all desktops, laptops, printers, scanners and desk phones.Manage group responsible for support and change management of the Lanvera job processing system, eStatement system and all internal and external web sites.Maintain and support VMWare VSphere with 9 physical hosts, over 100 virtual servers and over 40 virtual desktops in 3 physical locations.Responsible for all hardware and software maintenance agreements, subscription renewals and warranty renewals.Regularly work hands-on with SQL scripts, stored procedures, Powershell scripts, UNIX shell scripts, DOS batch scripts, Windows scheduled tasks, etc.-----------------------------------------------Previously, Director of New Development (November 2010 to February 2013):Managed team of 10 C#.Net developers working on several parallel projects concurrently.Implemented Scrum development methodology, replacing fragmented, unfocused waterfall method.Managed team that developed the new Lanvera job processing system from business requirements and implemented it in production, meeting timelines.