Provided full-time in-home care of invalid parent, handling all aspects of care. Coordination of daily medication management, doctor visits/insurance carrier coordinator, all financial transactions from real estate to bill paying, and legal representation via power of attorney.

• $24M Sales/wholesale telephone sales brokerage.• Developed and grew business by 10% targeting small to mid-sized companies, hospitals and restaurants.• Double digit increase in sales over last year sales, four years running.• Orchestrated the management of brokering, repairs, cable, telephone installations and warehouse for 9 (nine) locations .• Responsible for new customer prospecting.• Boosted B2B sales and negotiated contracts.• HR – recruiting, all aspects of staffing (interviews, hiring, terminations, performance reviews, succession planning)• Monitored customer service ensuring satisfaction rating of at least 98.8%.• Oversaw account management and financing of equipment, collections cycle (30, 60, 90 days).• Developed and delivered presentations on equipment features to customers.• Coordinating marketing and business office operations which included a staff of 24 full time employees and 112 contractors.

• $8M in sales for automotive retail and wholesale.• Coordinated the opening of new locations within the Houston district from set up to opening.• Managed P&L to company standards, provided staffing development/training, maintained inventory and coordinated the wholesale counter and deliver ensuring outstanding customer service.• HR – recruiting, all aspects of staffing (interviews, hiring, terminations, performance reviews, succession planning)• Recognized by upper management for opening new store on time and under budget.

• $6M Trailer sales, Installations, Parts and Rentals.• Utilized problem solving skills to identify weaknesses, made necessary improvements turning non-profitable location in less than (three) 3 months.• Increased store sales by 18% over previous year.• HR – recruiting, all aspects of staffing (interviews, hiring, terminations, performance reviews, succession planning)• Provided mentoring/training for sales force of three (3) inside, three (3) outside and 15 techs and receiving personnel.• Revised and coordinated financing of equipment policy and set up 30, 60, 90 day collection cycle.• Management of location including P&L, large and small commercial accounts and consignments.

• $3M Battery wholesale/retail sales.• Provided district oversight for multi-locations• Coordinated the selection, setup and opening of new locations.• Trained and coached staff• HR – recruiting, all aspects of staffing (interviews, hiring, terminations, performance reviews, succession planning)• Developed SOP manual • Developed District's monthly store advertisements.• Attended monthly Board of Directors meeting presenting report on store and district sales activities.

• $15M Battery wholesale/retail sales.• Oversaw 15 multi-unit locations in Houston, San Antonio, Dallas and Longview, Texas for the Interstate's All Battery Center brand.• Directed all aspects of new store opening from build out to Grand Opening, developed and trained staff.• Provided liaison services for franchisee's with Corporate.• HR – recruiting, all aspects of staffing (interviews, hiring, terminations, performance reviews, succession planning)• Oversaw direct store delivery (DSD) and routing of delivery trucks for District. • Oversaw outside and telemarketing sales staff.• Provided Community Relations and Marketing for District (vendor shows and local community Chamber of Commerce activities.)• Achieved Customer Satisfaction rating of 95% across the district.• Recognized by Management for setting of new Company record for Grand Opening for three locations.