Bradley Long Email & Phone Number

Los Angeles, Ca, Us

El Segundo, California, United States

El Segundo, Ca

• System configuration • Software implementation• Project management, planning, and integration• Account provisioning• Software training• Internal documentation• Report writing• Process implementation

Northridge, Ca

Document test cases, executions, and software issue to meet project requirements and deadlines.Investigate business requirements for test case writing and execution.Create test plans and scripts for user testing utilizing Confluence, Bamboo, and JIRA tools. Participate in daily team meeting and project planning meetings.Provide new software demonstrations to team members, stakeholders, and project management teams for new and current project verticals.Create project status, test case execution, and progress tracking reports.Implement SCRUM and Agile methodologies for development cycles, software testing, and change management.Utilize JIRA, Zephyr, and Confluence tools to track all application defects and failures, and track project status.Provide training of department processes, enterprise tools, and team standards for new colleagues.Convert business requirements into development features provided by stakeholders.Conduct and attend meetings with product owners, stakeholders, business analysts and development teams.

Northridge, Ca

Troubleshot and track client and colleague issues.Managed and delegated support issues utilizing multiple ticketing systems and workflow schemes. Maintained knowledge base and FAQ articles for all support issues and questions.Developed numerous processes and procedures to improve and facilitate cooperation and knowledge sharing between support groups.Refined and improved existing process documentation reducing training and issue resolution time.Distributed computer hardware and software to field staff.Created user guides for internal software tools to improve task efficiency.Built, configured, and updated workstation images. Installed and configured company specific applications, file server, and database settings.Established and maintained Active Directory user accounts.Purchased hardware, software, and other IT equipment required by the course production team.

Lawrence, Kansas

Provided caring customer service to both clients and colleagues.Performed software and hardware installation, configuration, and updates.Executed data recovery, back-up, and removal.Evaluated in-depth forensics for virus infections and hardware failures.

Psychology

Bachelor Of Science, Computer Science