Brad O. Email & Phone Number

Minneapolis, Mn, Us

Eden Prairie, Minnesota, United States

Logistics Specialist•Detected, researched, diagnosed, and resolved networking, hardware, and software concerns.•Conducted QA testing by troubleshooting and sanitizing over 1,000+ firewalls per month.•Forecasted and provided cost analyses and strategies for short, mid, and long term I.T. inventory planning.•Identified slow-moving I.T. inventory; provided suggestions on how to best minimize losses.•Reviewed and recommended logistical service and process… Show more Logistics Specialist•Detected, researched, diagnosed, and resolved networking, hardware, and software concerns.•Conducted QA testing by troubleshooting and sanitizing over 1,000+ firewalls per month.•Forecasted and provided cost analyses and strategies for short, mid, and long term I.T. inventory planning.•Identified slow-moving I.T. inventory; provided suggestions on how to best minimize losses.•Reviewed and recommended logistical service and process improvements.•Identified slow-moving inventory; provided recommendations on how to best minimize losses.•Escalation point of contact among internal departments and third party carriers.•Generated reports consisting of thousands of I.T. inventory serial numbers on a monthly and annual basis based on data from domestic and international company locations.•Responsible for inventory cycle counting and maintaining stock on hand.System Support Specialist•Diagnosed and resolved enterprise I.T. help desk concerns either by phone, remote access, or site visits.•Triaged multiple incoming priorities by understanding customers’ needs while completing tickets in a timely manner and meeting SLAs as part of a 12-member help desk team assisting thousands of single-site and enterprise users.•Monitored and repaired issues in networking servers (setup / configuration / mapping), firewalls, LAN/WAN equipment, hardware issues (including workstations, desktops, laptops, routers, switches, and other hardware peripherals), software concerns, computer operating systems, and Wi-Fi troubleshooting. Endpoint Support Analyst•Provided help desk support by researching and resolving I.T. concerns by phone, remote access, or site visits as needed.•Evaluated hardware, software, and connectivity issues; provided configuration recommendations where needed.•Used third-party sessions to remotely assist users in installing anti-virus protection and firewalls, or remotely installed anti-virus protection if permitted by user. Show less

•Received, organized, and handled new inventory for retail placement.•Reconciled purchase orders; confirmed quality of products.•Communicated with vendors and third parties to resolve missing/damaged items.•Shipped for inventory operations including RMAs and defective materials.•Direct face-to-face customer service handling.

•Set up and configured hardware including network servers and equipment, end user desktops and workstations, laptops, monitors, and peripherals in a timely and accurate manner.•Troubleshot and sanitized hardware in adherence with compliance practices.•Installed software, including desktop operating systems, MS Office, and anti-virus applications.•Updated software on various hardware products.•Disassembled, repaired, and reconditioned hardware components and various… Show more •Set up and configured hardware including network servers and equipment, end user desktops and workstations, laptops, monitors, and peripherals in a timely and accurate manner.•Troubleshot and sanitized hardware in adherence with compliance practices.•Installed software, including desktop operating systems, MS Office, and anti-virus applications.•Updated software on various hardware products.•Disassembled, repaired, and reconditioned hardware components and various infrastructure.•Performed quality assurance testing of all hardware and software.•Liaised with hardware and software manufacturers to verify warranty and service contracts. Show less

•Monitored critical facility infrastructures.•Labeled, implemented, and managed cabling infrastructure projects.•Enforced data center security protocol and procedures.

Bachelor Of Applied Science (B.A.Sc.), Information Security Systems

Worked specifically on: •Network security curriculum •Firewall theory and method •IPSec, TCP/UDP port control, whitelist and data loss.

A.A.S. Degree, Computer Networking Systems

Worked specifically on: •LAN/WAN •Client/Server •TCP/IP configuration