I’m a Value Stream Team Coach with a diverse background, from education to the software sector. I've been passionately dedicated to coaching teams, guiding them to craft innovative solutions aligned with organizational objectives. I believe that technical excellence, making the work visible, identifying and removing impediments and being willing to make changes lead teams to succeed. Some of my wins include:Agile Team Foundation Training: I established a robust training program that lays down the foundational principles of Agile, setting teams up for success in their agile journeys.Enabling Services for Flow: I've collaborated with enabling services to ensure that the workflow is seamlessly converted into tangible value streams, always emphasizing quality and effectiveness.Establishing Metrics for Business Domains: One of my contributions is the establishment of pertinent metrics for different work domains, guaranteeing that the success of each team is quantitatively measurable and continuously improved.Flow Metrics for Value Measurement: Lead the introduction of flow metrics as a primary measure to evaluate business domains and enabling services. Teaming up with fellow agile coaches, I've been pivotal in assisting squads in adopting practices and perspectives that underline the importance of delivering unmatched value to the organization.

Great interactions empower people. Whether it is a team communicating purposely and openly or a great piece of design that takes a user from average to exceptional, I am passionate about facilitating great interactions.The heart of any coaching interaction is to help individuals and teams find the improvements they need to move forward. I use the lessons from my multifaceted career to meet individuals where they are and help get to where they aspire to be.I am an advocate for strong technical practice and automation in development. My focus is on clear communication, clarifying purpose and creating high performing cross-functional teams that deliver.The agile manifesto starts out with the idea, “We are uncovering better ways of developing software by doing it and helping others do it.” I practice what I preach and help teams to do the same

Great interactions empower people. Whether it is a team communicating purposely and openly or a great piece of design that takes a user from average to exceptional, I am passionate about making great interactions occur.The heart of any coaching is helping individuals and teams find the edges they need to improve and move forward. I use the lessons from my multifaceted career to reach individuals where they are and help them find the next level of best for them. I am an advocate for strong technical practice and automation in development. My focus is on creating clear communication, vision and high performing cross-functional teams that deliver. The agile manifesto starts out with the idea, “We are uncovering better ways of developing software by doing it and helping others do it.” I practice what I preach and help teams to do the same

I have a team of talented engineers, designers and testers creating a tool set to revolutionise the field of Natural Language Generation. I am helping the team improve both their practice and code through regular retrospectives, reviews and code initiatives. I am leading the transition from AngularJS to Angular for our main product product. The team is in the process of improving implementation of best practice for deployment, development and user centred design.Design/Develop UI/UX for Arria NLG that gives the regular person the power to harness Natural Language Generation in their every day work.Work with the team to improve build and development processes.Facilitate retrospectives that help the team introspect and make necessary adjustments and course corrections. Coordinate sprint reviews that provide feedback to the company and the teamMentor staff in best practice for javascript and typescript and aid in improving technical practice

Natural Language Generation (NLG) is the art of taking information and turning it into a human readable text that feels appropriate to the message it is conveying. Articulator Lite is a tool to take your data and create your own texts without needing to have a deep level of linguistic understanding. I work with my team to create Articulator Lite (http://www.articulatorlite.com/).Part of the joy of my work is the opportunity for growth. I've seen my mindset shift significantly over the course of my time with Arria. The software we create is fantastic, but the team that we have built is an even greater achievement. We work in rapid iterations to deliver a game changing software tool in the area of natural language generation. Our work is complicated, involved and mixes a Java API with developer-focused javascript SPA to provides tools for constructing deeply customisable human readable texts. In order to deliver this product, we have needed to experiment often, fail fast and push the limits of the available libraries for consuming data and constructing texts. Continual introspection and adaption has helped me to deliver business value and grow my skills to support the team.Highlights and duties: Design user work flows and interaction with Articulator Lite (A natural language generation tool)Create Web Tools enabling non-developers to use natural language generation with their dataWork within the team agile frameworkUse test driven design and developmentMentor and coach problem solving and code skills within the organisation and teamSupport the product owner vision for Articulator LiteEstablish automation of front end build task for continuous integrationProvide strategic direction for front end developmentUse Angular and JavaScript to create user interactionsSplit out front end code base to its own repository/projectMigrate current project to Angular with a material design interfaceDeveloping demonstration products in front end

My work transformed businesses.An example is www.aclasscatering.com.au. The business had a home-spun website with fantastic content and little visual appeal. There existed a disconnect between the site and the service. After organizing a logo and updating the site's look and usability and applying standard SEO principles, the business started booking major jobs to the point that A Class Catering had to start growing their team. The site stared something that equaled unprecedented growth and culminated in the team be awarded the title of " Illawarra Brides choice awards for exceptional food and service". I really enjoyed the role. I worked directly with the business owners to discover the best solutions for them. We would work through rapid iterations of design mocks and check in regularly on content a pages to discover the optimal solutions. I would then work with our junior staff to construct sites and apps that could be deployed, tested and delivered to meet the business need. The fact that we never left them at the door appealed to me. I would deliver training on the site in question then support them on their maintenance journey in the years after.DutiesManage junior staff and provide mentoring and support in completion of projectsDevelop custom modules and components for clients’ systems to meet project goals Develop and deploy websites for clients from end to end using the appropriate systems including Joomla, WordPress, Magento, Moodle, XCart plus others Provide training and consultation for clients to ensure long term viability of projects Manage projects to obtain optimal results in establishing and maintaining a web presence for clients Develop Mobile Applications in both Android and iOS environments as needed by clients Client consultation in all facets of web presences from SEO to Social Marketing and eDM Campaigns Maintain and provide ongoing support to client websites Develop solutions for the Media Control Panel created by Cast Control

I helped others to meet needs within their sphere of operation. I worked with a host of people and businesses through this time and would move from one project to the next on word of mouth. I consulted for a number of graphic designers that required websites created, I would put together full print and online learning solutions for learning companies. During this period I obtained a Diploma of Management and the lessons learned still influence my understanding of how business functions today. Some of the work included:Developing and adapting skins for a range of Content Management and Learning Management Systems including ELGG, Moodle, Janison, Joomla, Drupal, Wordpress, Virtuemart and others Developing, designing and programming components and custom modules for Wordpress, Moodle, ELGG and Joomla Providing advice on delivery options for online training Providing advice on SEO and online marketing opportunities through social media Content and media development for online training and courses

Applying the skills, I had developed during my time at TAFE NSW I helped guide an organisation in its implementation of both systems to support Students in their studies and in supporting the organisation in the management of those students. I developed a range of materials for print, web and workshop using a large source of both free and proprietary content. I worked with Subject Matter Experts and trainers to help them create and use those materials with the trainees in their care.Duties:1. Skinning Talent2 Learning Learning Portals and Moodle Sites 2. Develop and maintain assessment tools 3. Development of CD, DVD, Online and print based educational resources 4. Website development 5. Workshop training and delivery 6. Educational Design Consultant 7. Research technical solutions for production of educational resources 8. Assist in administration of Janison, Moodle and Wordpress Server 9. Module Development and Design 10. Coaching and mentoring in aspects of delivery online and distance learning 11. Manage and direct junior members of content development team 12. Liaise with Subject Matter Experts and Clients to provide optimal learning results 13. Ensure products delivered comply with internal and Australian Quality Framework requirements

The time at Centrelink was a gift. I was fortunate enough to be able to talk to people from all walks of life, assuage fears, calm nerves and ensure no one was forgotten. The work was often challenging with people who could be stressed or angry, but learning the ability to communicate in times of high tension was a formative experience. I learned how important it was to never judge out of hand and just how much a genuine smile and a calm manner could calm an entire room.Description of duties:1. Educate and assist Customers in the registration process for Self Service options. 2. Assist customers with Seniors and Carer Enquiries3. Process new claim forms for Age and Carer Claims4. Manage waiting areas, assisting and directing customers where appropriate5. Collaborate with Area and Network stakeholders to identify opportunities to promoteSelf Service within the community.6. Assist in conducting community Self Service awareness sessions.7. Assist in developing and implementing local outreach programmes.8. In conjunction with the Customer Liaison Officer/Team Leader implement queuemanagement strategies9. Monitor and direct staff absences for breaks.10. Assist with the facilitation of Self Service promotion training. 11. Educate and support staff in the integration of Self Service into core businessprocesses.12. Work closely with Team Leaders and staff to engage staff in relation to Self Service

The role of Teaching and Learning Resource Officer was essentially built around my abilities. When I first came to the TAFE, I was set up in the Mining Department as temp. Within the first 2 days, I'd rewritten the database used to support distance mining students and was asked to stay. I started working on the Mining Diploma for non-metalliferous extraction online and was asked to join the newly formed Teaching and Learning Resource Unit. I essential worked with subject matter experts and teachers to create some of the first internet based online courseware materials to be developed in TAFE NSW. I became one of the principal technical developers of learning materials in Illawarra Institute.Description of duties:1. Design and develop multimedia resources to facilitate educational delivery2. Design, develop and maintain TLRU internal databases for workflow, loans systems and software tracking.3. Research technical solutions for production of teaching and learning resources4. Recommend and validate technology based educational delivery solutions, software and processes to support educational activities. 5. Support organisation, coordination and maintenance of online education platform and software tools.6. Provide advice and support to users of Illawarra Institute's online platform to facilitate implementation.7. Support the maintenance of the Teaching and Learning Resource Unit's educational website.8. Support TLRU professional development activities and design and develop resources to facilitate online training for Institute customers.

For a naturally introverted person, this position asked a great deal and gave much in return. I was responsible for sales and the day to day running of Freedom Mobiles. I had to grow and learn how to sell; how to listen to a customer to find the right purchase; and how to organise myself and the store to function effectively. I was able to develop my computer skills by developing a hand-rolled CRM using Access and VBA and spent down time developing sales and marketing material and PR messages.Description of duties: 1. Maintenance and ordering of store inventory2. Maintenance of Point of Sale software3. Sale of mobile phone and related contracts4. Liaising with mobile telephone Service Providers5. Design displays and promotions6. Develop promotional materials for Freedom Mobiles including flyers, voice over workfor radio and television7. Managing store and casual staff rosters and time8. Liaising with Shopping Centre Management to ensure Freedom Mobiles compliance to allCentre policies9. Managing customer relations10. Liaising with mobile phone manufacturers and wholesalers, on customers behalf, forwarranty repair/replacement for mobile phones and parts11. Advocating for customers in billing disputes and refer customers to points of contactin the mobile phone industry in cases of irresolvable dispute12. Manage all store correspondence

Whilst the life of a Radio DJ seem amazing, most of the time I simply talked to an audience as if they sat in front of me. The challenge was always to remain engaging and to keep one's energy up on air. The physical demands were low and consisted of keeping the computer system moving whilst on a shift. I recorded voice overs and participated in fundraising for the station. Mostly I just talked and enjoyed my time in a little booth in Coniston.