Responsible for administering $3.75M+ of institutional funding to selected students-Collaborated with multi-functional teams of departmental faculty/staff and Donor Relations Team members to ensure donor requirements are met, increase allocation of departmentally selected aid, manage the selection process, and reconciling the disbursement of institutional funds-Support critical updates to homegrown app/website with IT to manage scholarships with internal stakeholders-Launched new Tableau dashboard to transparently provide financial analysis to all partners-Developed online trainings to communicate aid policies and website navigationServe as contact for internal/external major scholarship programs to students, parents, faculty, & staff-Provided exceptional communication with several high dollar/profile scholarship groups ($1.75M+ annually) regarding outstanding account balances, account holds, renewal requirements, eligibility (including loss of scholarship), unique scholarship situations, records management, hardship situations, etc.-Liaised as primary administrator for $2.25M+ in external scholarships for dozens of state and national scholarship providers, including coordinating invoices with billing office, reconciling accounts monthly, & effectively establishing professional relationships with internal and external stakeholdersCoordinate financial aid information and processes for international & domestic study abroad programs-Systematized and expedited management of study abroad students to enhance student success for students/staff by using strong communication and technological skills while ensuring compliance with federal regulations-Provided exceptional customer service to hundreds of students (& parents) annually on aid eligibility, billing/refund timelines, students’ paperwork (pre- and post-abroad), etc.-Collaborated with campus-wide colleagues to assist ~400 recalled students during COVID-19 Spring ‘20 global recall

-Developed comprehensive assessment plan for office with input from director-Collected and analyzed data from students and instructors of multiple semesters of FYE-Supported development and integration of Common Intellectual Experience (PenguinThink) into university's academic fabric-Created parameters for PenguinThink Contest, a textbook scholarship contest conceptualized for first year students to deeply engage with PenguinThink theme and increase high impact practices participation-Designed promotional campus signs for PenguinThink-Addressed new first year class (~2,000 students) about PenguinThink aspect of FYE course

- Collected and analyzed data from students and instructors of previous FYE sections- Supported development of Common Intellectual Experience for FYE in all colleges

International Program Development-Assisted in development of international programs in multiple countries-Aided faculty/staff in creating new graduate course for current high school teachers in Salamanca, Spain-Reviewed itineraries and budgets for multiple short-term faculty-led programs-Assisted in developing and implementing screening processes for faculty-led program proposals-Resolved issues with faculty members as regards their education abroad programs-Created promotional video and flyer for faculty-led programsStaff Development-Crafted and implemented developmental internship coursework for undergraduate staff-Collaborated with professional and student staff to plan international-themed programs and events-Supervised and developed tasks for team of student staff that advise and promote study abroad-Developed recruitment and orientation processes of new graduate and undergraduate internsMiscellaneous-Presented on variety of topics to groups ranging from classroom (20) to auditorium (400+)-Advised interested students in study abroad opportunities that match their interests and goals-Researched and assessed current trends affecting office's work, including rate of impact of office-sponsored events and proposed institutional partnerships-Managed website design to conform to university web standards

-Academically advised diverse majors of incoming first year students throughout orientation-Provided information about campus resources related to specific student needs

Run the World is a 5K Race Series that fundraises and distributes study abroad scholarships; there are 600+ participants annually in this university-wide effort.-Collaborated on race-related initiatives, expansion, and outreach to on- and off-campus entities-Coordinated volunteers and drone pilots for race day-Created promotional video for Race Series-Provided input on development of marketing and race-related materials-Managed and directed placement of all materials and personnel across campus for race day-Acted as MC during race and scholarship giveaway-Assisted with all race day activities

-Implemented restructuring of 2018 online pre-matriculation program for incoming medicine/pharmacy students-Assessed effectiveness of previous years online pre-matriculation program (2014-2017)-Contributed to development and reorganization of in-person pre-matriculation program for incoming students

-Co-supervised 3 teams of 9 student leaders from training throughout New Student Orientation-Evaluated data from thousands of survey results - pre-assessment, families/guests, and students-Co-planned and co-hosted End of Orientation Banquet for staff and other stakeholders-Co-created and co-presented nightly "It's On Blue" (healthy relationships & sexual assault training)Summer Honors-Supervised "Summer Honors", a week-long high school recruiting program for Admissions-Managed conflicts between students and student leaders-Maintained professional presence overnight-Sustained social media presence, skyrocketing interactions from previous years

-Provided excellent customer service to over 3000 students-Performed desk administrative tasks such as working with keys, mail and packages, facilities, and general clerical work-Served as campus information resource to students and visitors

-Fostered community among residents by developing and facilitating programs, and cultivating a diverse and inclusive environment-Served as a resource to respond to residents’ academic, personal, and social questions/concerns-Connected effectively with staff regarding resident and facilities issues regularly-Modeled leadership qualities via involvement on campus, demonstrating appropriate residential behavior, and responding to crisis situations

-Welcomed over 4,200 new students to campus-Helped organize and create schedules for each unique student, including students with specific needs/requests (athletes, Honors students, etc.)