Dedicated and innovative Regional Manager with demonstrated experience improving sales revenue and customer loyalty through process improvement and customer care. Drives profitability and customer retention by prioritizing staff development and engagement to create growth-oriented culture. Ability to manage multiple tasks in fast-paced, complex environments without compromising quality of service or company standards. Influential operations leader who is known for identifying productive strategies to increase company marketability.HIGHLIGHTS➤ Implemented multiple process improvements including a reduction in turnaround time by more than 40% by hiring effective new staff, specialists, and acquiring cutting edge tools to improve process.➤ Developed process improvements dedicated to staff development and customer service that were eventually adopted as company-wide Best Practices.➤ Created new report and tracking system on services, customer requests, and project progress, reducing costs and increasing workflow for multiple locations.CORE COMPETENCIESProcess Development | Multi-Unit Management | Strategy Development | Customer RelationsBrand Activation | Sales | Project Management | Staff Development | Business StrategyChange Management | Data Collection & Analysis | Team Management | Six SigmaTroubleshooting | P&L | Territory Management | Third Party Logistics | CRM